Resort Front Office Manager (Guest Experience & Ops)

Four Seasons Hotels and Resorts; Kedah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury hotel chain in Langkawi, Kedah is seeking a Front Office Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have 3-5 years in hotel operations, strong leadership skills, and the ability to communicate effectively in English. Responsibilities include managing guest arrivals and departures, financial compliance, and fostering guest engagement. This role offers a competitive salary and comprehensive benefits, including employee discounts and meal provisions.

Benefits

Competitive Salary

Excellent Training and Development opportunities

Employee Discount for stays at any Four Seasons worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

5 days work week

Qualifications

• Minimum 3–5 years’ experience in resort or hotel operations, with at least 1 year in a supervisory or assistant manager role.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Hands-on leader who leads by example and fosters a culture of warmth and collaboration.

Responsibilities

• Oversees all Front Office operations, including Reception, Concierge, Guest Experience, and Bell teams.
• Works closely with the Sales and Catering departments to manage guest arrivals and billing arrangements.
• Enhances guest interaction by personally welcoming and bidding farewell to guests during arrivals and departures.
• Ensures financial and credit compliance by maintaining strict adherence to all financial procedures.
• Assumes full responsibility for guest and employee well-being, safety, and satisfaction in the absence of senior leadership.

Skills

Leadership

Communication

Interpersonal Skills

Guest Engagement

Guest Services

Job description

A luxury hotel chain in Langkawi, Kedah is seeking a Front Office Manager to oversee operations and ensure exceptional guest experiences. The ideal candidate will have 3-5 years in hotel operations, strong leadership skills, and the ability to communicate effectively in English. Responsibilities include managing guest arrivals and departures, financial compliance, and fostering guest engagement. This role offers a competitive salary and comprehensive benefits, including employee discounts and meal provisions.