Resort Assistant Manager

Four Seasons; Kedah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury resort chain is seeking a Front Office Manager for its location in Kedah, Malaysia. This role involves overseeing Front Office operations, managing staff, enhancing guest interactions, and ensuring financial compliance. The ideal candidate should have 3-5 years of hotel experience with leadership skills and excellent communication abilities in English. A commitment to guest service and safety is paramount. The position is a 3-month contract with competitive salary and benefits including staff discounts and training opportunities.

Benefits

Competitive Salary

Comprehensive benefits package

Employee Discount for stays

Complimentary Dry Cleaning

Complimentary Employee Meals

5 days work week

Qualifications

• 3-5 years’ experience in resort or hotel operations.
• At least 1 year in a supervisory or assistant manager role.
• Ability to inspire and develop a multicultural team.

Responsibilities

• Oversee Front Office operations and staff training.
• Manage guest arrivals, departures, and billing.
• Enhance guest interaction and safety.

Skills

Leadership skills

Communication skills in English

Interpersonal skills

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, is flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role

Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership. Supervises team members responsible for guest arrival and departure processes, and also actively participates in these duties. This includes greeting and registering guests, explaining accommodation details, verifying payment methods, and handling check-outs while reviewing and clarifying billing statements. Responds promptly and professionally to a wide range of guest requests by accurately understanding their needs and offering personalized recommendations to enhance their experience, all in alignment with Four Seasons’ service standards.

Responsibilities

• Oversees all Front Office operations, including Reception, Concierge, TSC, Guest Experience, and Bell teams. Responsible for staff training, scheduling, and performance development to ensure a seamless and efficient operation.
• Works closely with the Sales and Catering departments to manage guest arrivals, departures, and billing arrangements. Ensures room blocks are accurately allocated and discrepancies are promptly resolved. Reviews daily arrivals to guarantee personalized handling of VIPs, returning guests, and group bookings.
• Enhances guest interaction by maximizing guest engagement by personally welcoming and bidding farewell to guests during arrivals and departures. Proactively connects with guests in hotel outlets during breakfast, lunch, or dinner to elevate the overall guest experience.
• Ensures financial and credit compliance by maintaining strict adherence to all financial and credit control procedures. Works with the Front Desk Manager and/or Credit Manager to address credit issues. Reviews and approves paid-outs, rebates, petty cash, and direct billings. Audits cashier transactions at the end of each shift to ensure accuracy and appropriate authorization.
• Assumes full responsibility for guest and employee well-being, safety, and satisfaction in the absence of senior leadership. Responds promptly and effectively to all emergencies or security situations, taking decisive action to uphold guest service and safety standards.

Qualifications

• Minimum 3–5 years’ experience in resort or hotel operations, with at least 1 year in a supervisory or assistant manager role.
• Excellent written and verbal communication skills in English; additional language proficiency is a plus.
• Exceptional leadership and interpersonal skills with the ability to inspire, guide, and develop a diverse and multicultural team.
• Hands-on leader who leads by example and fosters the Four Seasons culture of warmth, collaboration, and continuous improvement.

Benefits

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 days work week

Schedule & Hours

• This is a 3 months contract role.

The location for this position is: Langkawi, Kedah, Malaysia.

Learn more about what it is like to work at Four Seasons, visit us

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Learn more about Four Seasons Langkawi on Social Media

Instagram: @FSLangkawi

Twitter: @FSLangkawi

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsResortLangkawi/

For more details please visit our website: http://www.fourseasons.com/langkawi