Remote Student Advisor - Education Concierge & Support

The Think Academy International Education Limited; Remote; MYR 20,000 - 100,000; Part time

Job summary

An international educational institution is seeking a Remote Customer Service Representative based in Malaysia. The role involves serving as the primary contact for users, providing course information, and maintaining customer relationships. Candidates should have a Bachelor’s degree, fluency in Chinese, and strong communication skills. This position offers a base salary of 4000 MYR plus a performance bonus, with night shifts scheduled to accommodate Malaysia time.

Qualifications

• Fluent in Chinese, CET-4 or above, with basic English reading and communication skills.
• Experience in customer service or similar roles preferred.
• Strong ability to work independently and manage time efficiently.

Responsibilities

• Serve as the first point of contact for users, answering inquiries and resolving issues.
• Proactively reach out to potential customers and provide course consultations.
• Maintain strong relationships with existing customers.

Skills

Fluency in Chinese

Basic English communication

Excellent communication skills

Customer service skills

Problem-solving ability

Education

Bachelor’s degree or above

Tools

CRM systems

Office software

Job description

An international educational institution is seeking a Remote Customer Service Representative based in Malaysia. The role involves serving as the primary contact for users, providing course information, and maintaining customer relationships. Candidates should have a Bachelor’s degree, fluency in Chinese, and strong communication skills. This position offers a base salary of 4000 MYR plus a performance bonus, with night shifts scheduled to accommodate Malaysia time.