Remote Service Experience Lead

Medium; Remote; MYR 202,000 - 284,000; Full time

Job summary

A leading service management firm is looking for a Service Experience Advocate to manage the complete lifecycle of property files. You will enhance customer satisfaction by coordinating teams, monitoring service-level agreements, and ensuring exceptional service delivery. The ideal candidate has a bachelor's degree, over 5 years of service management experience, and strong project management skills. This remote position offers flexible working conditions and a collaborative team culture.

Benefits

Flexible remote working environment

Health and wellness benefits

Competitive salary

Access to ongoing training and mentorship

Qualifications

• 5+ years of experience in service management.
• Mastery of service lines and lifecycle processes.
• Certifications in Cotality Claims Level I and Xact Level 1.

Responsibilities

• Serve as the main point of contact for policyholders and stakeholders.
• Coordinate activities among various teams.
• Monitor service-level agreements to prevent delays.

Skills

Service management

Project management

Customer service

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suites

Job description

A leading service management firm is looking for a Service Experience Advocate to manage the complete lifecycle of property files. You will enhance customer satisfaction by coordinating teams, monitoring service-level agreements, and ensuring exceptional service delivery. The ideal candidate has a bachelor's degree, over 5 years of service management experience, and strong project management skills. This remote position offers flexible working conditions and a collaborative team culture.