Remote IT Support Specialist - Server, Network & Help Desk

Tech Guru; Kuala Lumpur; Remote; MYR 40,000 - 60,000; Full time

Job summary

An innovative IT service company in Kuala Lumpur is looking for a Help Desk Technician to troubleshoot and resolve technical issues remotely. The ideal candidate will have 1-2 years of experience in IT support, excellent communication skills, and knowledge of networking. A+ and N+ certifications are preferred but will be provided if not held. This role offers a competitive salary and the chance to work in a dynamic environment.

Benefits

Competitive salary

Performance bonus

Remote-friendly work culture

Qualifications

• 1-2 years of experience in IT/Help Desk.
• Entry to Mid-level experience.
• Experience with direct and self-guided remediation of server and network outages.

Responsibilities

• Troubleshoots hardware, software, and network issues remotely.
• Sets up new users and maintains their accounts.
• Helps people get through stressful technical issues.
• Communicates with customers of varying technical knowledge levels.

Skills

Troubleshooting

Customer communication

Active Directory understanding

Remote support

English speaking skills

Education

A+ Certification

N+ Certification

Tools

Microsoft Servers

Networking equipment

Job description

An innovative IT service company in Kuala Lumpur is looking for a Help Desk Technician to troubleshoot and resolve technical issues remotely. The ideal candidate will have 1-2 years of experience in IT support, excellent communication skills, and knowledge of networking. A+ and N+ certifications are preferred but will be provided if not held. This role offers a competitive salary and the chance to work in a dynamic environment.