Remote IT Support Specialist – Help Desk & Networking

Tech Guru; Remote; MYR 100,000 - 150,000; Full time

Job summary

An innovative IT service company is seeking a Help Desk Technician to troubleshoot hardware, software, and network issues remotely. Ideal candidates will have 1-2 years of IT experience and excellent communication skills. Responsibilities include setting up user accounts, providing direct support to clients, and ensuring smooth IT operations. The company values customer service and offers training for required certifications. This role supports a remote work culture, making it suitable for diverse candidates.

Benefits

Competitive salary

Performance bonus

Remote-friendly work culture

Qualifications

• 1-2 years of experience in IT / Help Desk required.
• A+ and N+ certifications preferred, with training available.
• Excellent problem-solving and communication skills necessary.

Responsibilities

• Troubleshoot hardware, software, and network issues remotely.
• Set up new users and maintain accounts via administrative panels.
• Provide customer support through phone, chat, and email.

Skills

Problem-solving

Customer service skills

Active Directory understanding

Technical troubleshooting

Communication skills

Remote support skills

Networking knowledge

Multitasking

Education

A+ and N+ certifications

1-2 years of IT / Help Desk experience

Job description

An innovative IT service company is seeking a Help Desk Technician to troubleshoot hardware, software, and network issues remotely. Ideal candidates will have 1-2 years of IT experience and excellent communication skills. Responsibilities include setting up user accounts, providing direct support to clients, and ensuring smooth IT operations. The company values customer service and offers training for required certifications. This role supports a remote work culture, making it suitable for diverse candidates.