Remote Global Sales Operations Specialist

Learntastic; Remote; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing online education platform is seeking a Customer Service Representative to manage customer orders and inquiries. Responsibilities include engaging with customers, processing orders, and resolving issues. Ideal candidates will have a background in customer service, proficiency in Microsoft tools, and experience with ERP and CRM systems. This is a remote position requiring at least 6 hours of overlap with U.S. Central Time and fluency in English.

Qualifications

• Experienced in engaging with customers about purchase orders and quotes.
• Familiar with documenting and maintaining accurate customer records.
• Able to process and provide commercial invoices for international shipments.

Responsibilities

• Engage with customers about new and existing orders.
• Prepare product quotations and acknowledge customer orders.
• Coordinate product shipments with internal departments.
• Resolve customer issues regarding order status and documentation.

Skills

Customer service engagement

Documentation skills

Order management

Problem-solving

Education

Two years education from college or technical school

Tools

Microsoft Word

Microsoft Excel

ERP systems

CRM systems

Job description

A fast-growing online education platform is seeking a Customer Service Representative to manage customer orders and inquiries. Responsibilities include engaging with customers, processing orders, and resolving issues. Ideal candidates will have a background in customer service, proficiency in Microsoft tools, and experience with ERP and CRM systems. This is a remote position requiring at least 6 hours of overlap with U.S. Central Time and fluency in English.