Remote Customer Support Agent for Retirement Plans

Invisible Agency; Remote; MYR 20,000 - 100,000; Part time

Job summary

A progressive support firm is seeking a Customer Support Agent for a freelance remote project. The candidate must be fluent in English and capable of assisting clients with their retirement plans via phone, email, and live chat. This entry-level role involves addressing inquiries related to account integration, technical troubleshooting, and ensuring a positive customer experience. Preference is given to candidates with customer service experience, especially in financial services. Compensated at $5/hour for 45–50 hours per week.

Benefits

Flexible working hours

Work from anywhere

Qualifications

• High attention to detail and ability to work both independently and as part of a remote team.
• Must pass a background check.
• Previous customer service experience, ideally within technical support or financial services.

Responsibilities

• Provide prompt, accurate support via phone, email, and live chat.
• Assist with account activation, integration troubleshooting, and product-related inquiries.
• Troubleshoot technical issues and escalate complex cases as needed.

Skills

Fluent in English

Customer service experience

Problem-solving skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Degree in Business, Finance, or IT

Tools

Zendesk

Aircall

Job description

A progressive support firm is seeking a Customer Support Agent for a freelance remote project. The candidate must be fluent in English and capable of assisting clients with their retirement plans via phone, email, and live chat. This entry-level role involves addressing inquiries related to account integration, technical troubleshooting, and ensuring a positive customer experience. Preference is given to candidates with customer service experience, especially in financial services. Compensated at $5/hour for 45–50 hours per week.