Remote - Client Service Representative (Customer Services)

The Credit Pros; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading credit repair service provider is seeking a Remote Client Service Representative to respond to customer inquiries and resolve issues. This full-time remote position involves using various tech tools and requires 1-2 years of experience in customer services, particularly in B2C financial services. Candidates should possess excellent communication skills and a customer-centric mindset. Join us to unlock your potential in the credit industry.

Benefits

Flexible accrued Paid Time Off

Employee development and training

Birthday Time Off

Eligible for health benefits after one year

Qualifications

• 1-2 years experience in customer services or financial services.
• Dedicated home workspace required.
• Ability to thrive in a remote work environment.

Responsibilities

• Respond to customer inquiries over phone, email, and chat.
• Utilize tech tools for day-to-day operations.
• Meet and exceed metrics in client-facing roles.

Skills

Excellent communication skills

Problem-solving

Customer-centric mindset

Tools

Microsoft Suite

Salesforce

ZOHO

Hodu

Job description

Overview

Remote - Client Service Representative (Customer Services)

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:
Unlock Your Potential in the Thriving Credit Industry! We are seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, you're destined to be a future TCP employee.

About Us:
The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair — we educate clients on how the credit system works and empower them to proactively improve their financial well-being. As an Inc. 5000 company, we are at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees. Our dedication to excellence has earned us recognition as one of Inc. Magazine\'s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Responsibilities

• Respond to customer inquiries and requests over the phone, email and chat based on SOPs
• Utilize TCP\'s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
• Escalate and distribute customer issues to relevant departments as per guidelines
• Record, review and follow-up on requests and resolutions
• Investigate and research solutions
• Update customer records during conversations
• Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

Requirements

What we are looking for:

• Start Date: October 13, 2025
• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
• Work Schedule: 5 days a week, 40 hours/week, 09 hour shift with 1 hour unpaid break (09:00 AM to 09:00 PM Eastern Time), Monday to Friday & Saturday post training

• Experience & Knowledge: 1-2 years\' experience in customer services, collections & retention in USA-based B2C financial and banking services
• Traits & Behaviour: Problem solver, customer-centric, excellent communication skills and solution-oriented mindset

Benefits

What\'s in it for you:

• An opportunity to become part of a leading US-based credit repair service provider
• Full-time permanent role
• 100% Remote Work + Great Work Environment
• Base Salary: $4/hr
• Employee development, management training, coaching & upskilling
• Flexible accrued Paid Time Off
• Company Holidays
• Birthday Time Off
• Eligible for health benefits after one (1) year of association

Join Our Team: At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

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