Remote Bilingual Customer Service Executive (Malay/English)

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading technology solutions provider is expanding and seeking Customer Service Executives in Perak. This full-time position involves responding to customer inquiries, resolving complaints, and recording issues using an internal system. Candidates must be diploma holders with excellent English and Malay communication skills. The role requires a customer-oriented mindset and the ability to work under pressure. A stable internet connection is also essential, as the position is work from home.

Benefits

EPF, SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Opportunities for promotion

Professional development

Qualifications

• 1–2 years of BPO experience is an added advantage.
• Proficiency in computer operation required.
• Must have a stable internet connection.

Responsibilities

• Respond to customer inquiries timely through various contact methods.
• Resolve customer complaints to achieve satisfaction.
• Record and submit complaints via internal system.

Skills

Excellent English communication skills

Excellent Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Ability to work under pressure

Education

Diploma and above

Tools

Office software proficiency

Job description

A leading technology solutions provider is expanding and seeking Customer Service Executives in Perak. This full-time position involves responding to customer inquiries, resolving complaints, and recording issues using an internal system. Candidates must be diploma holders with excellent English and Malay communication skills. The role requires a customer-oriented mindset and the ability to work under pressure. A stable internet connection is also essential, as the position is work from home.