Relationship Manager

AFFIN Group; Segamat; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading financial institution in Johor is seeking an experienced professional to maximize account profitability, manage client relationships, and ensure quality service in credit processing. The ideal candidate will have a degree in Finance or similar, experience in marketing, and strong command in both Bahasa Malaysia and English. This role offers an opportunity to influence operational risk management and enhance customer satisfaction.

Qualifications

• Degree in a relevant discipline.
• Experience in marketing and credit processing.
• Strong command of both Bahasa Malaysia and English.

Responsibilities

• Maximize earnings potential and review account performance.
• Ensure quality of credit processing and monitor overdue accounts.
• Manage a portfolio of SME accounts and coordinate with branches.

Skills

Customer relationship management

Credit processing

Public speaking

Presentation skills

Marketing

Education

Degree in Accounting, Finance, Banking, Business, Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximize earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches or head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible to report all operational defects (Actual Losses, Potential Losses, and Near Miss Events including Shariah Non-Compliance [SNC] events) via Loss Event Database (LED) in a timely manner.
• Utilize Operational Risk (OR) Tools such as RCSA, KCS, KRI, and ScAN in managing risk exposure.
• Undertake additional responsibilities as assigned by immediate superior.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or similar discipline.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall knowledge of Bank’s Credit, Operations, and Products.
• Keep abreast of SME issues, policies, and trends in the country.
• Basic business acumen and industry knowledge.