Relationship Manager (Nationwide)

AFFIN Group; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated individual to join their team and drive account profitability. In this role, you will maximize earnings potential while ensuring high-quality service management and client relationship management. You will actively manage a portfolio of SME accounts and coordinate with various departments to enhance process efficiency. This is a fantastic opportunity to make a significant impact in a dynamic environment, where your contributions will help shape the future of the business. If you are passionate about finance and client relations, this role is perfect for you.

Qualifications

• Degree in Accounting, Finance, Banking, Business, or Economics required.
• Experience in marketing and credit processing is essential.
• Strong command of Bahasa Malaysia and English is a must.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Ensure quality of credit processing and manage overdue accounts.
• Support and establish a high-value client base.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Bahasa Malaysia

English

Business Acumen

Education

Degree in Accounting

Degree in Finance

Degree in Banking

Degree in Business

Degree in Economics

Tools

Operational Risk Management Tools

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s policies and the Bank’s Anti-Money Laundering Guidelines.
• Act as Backup Operational Risk Coordinator for the implementation of Operational Risk Management and Methodologies for the Business Centre.
• Champion Operational Risk Management activities in the Business Unit.
• Liaise with Group Operational Risk Management on ORM activities.
• Report all operational defects via the Loss Event Database in a timely manner.
• Utilize Operational Risk tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned by the immediate superior.
• Act as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related disciplines.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of Bank’s Credit, Operations, and Products.
• Stay informed about SME issues, policies, and trends.
• Basic business acumen and industry knowledge.