Relationship Manager (Nationwide)

AFFIN Group; Kajang Municipal Council; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their team, focusing on account profitability and service management. In this role, you will maximize earnings potential and manage client relationships while ensuring high-quality credit processing. You will also play a vital role in operations management and compliance coordination, contributing to the overall efficiency and customer satisfaction of the bank. If you're passionate about finance and eager to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• Degree in related fields such as Accounting, Finance, or Business.
• Experience in marketing and credit processing is essential.

Responsibilities

• Maximize earnings potential and monitor performance of accounts.
• Manage a portfolio of SME accounts and ensure quality credit processing.

Skills

Marketing

Credit Processing

Public Speaking

Presentation Skills

Business Acumen

Knowledge of Banking Products

SME Awareness

Education

Degree in Accounting

Degree in Finance

Degree in Business

Degree in Economics

Tools

RCSA

KCS

KRI

ScAN

Job description

Join us at AFFIN and create your future!

At AFFIN, we foster an environment where open minds meet and inspire each other through a shared commitment to excellence. Here, you can stay at the forefront of the industry and make a meaningful difference.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationships.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit, and establish a high-value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches and head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities under BNM’s policies and Bank’s Anti-Money Laundering Guidelines.
• Serve as Backup Operational Risk Coordinator for the implementation of ORM activities.
• Champion ORM activities within the Business Unit and liaise with Group ORM.
• Report all operational defects, losses, and near-misses via the Loss Event Database (LED).
• Utilize ORM tools such as RCSA, KCS, KRI, and ScAN to manage risk exposure.
• Undertake additional responsibilities as assigned by superiors.
• Serve as Backup BCP/DRP Coordinator for Business Contingency Planning.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics, or related fields.
• Experience in marketing and credit processing.
• Proficiency in Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Knowledge of the Bank’s Credit, Operations, and Products.
• Awareness of SME issues, policies, and trends nationally.
• Basic business acumen and industry knowledge.