Relationship Manager (Nationwide)

AFFIN Group; Bahau; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial institution in Malaysia is seeking a proactive individual to manage account profitability and client relationships. The role involves maximizing revenue, ensuring quality credit processing, and acting as a backup for compliance coordination. Candidates should hold a degree in finance or a related field and have strong communication skills in Bahasa Malaysia and English. Experience in marketing and credit processing is essential. Join a committed team focused on making a difference in the financial sector.

Qualifications

• Experienced in marketing and credit processing.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.

Responsibilities

• Maximise earnings potential and revenue of relationships.
• Ensure promptness and quality of credit processing.
• Manage proactively a portfolio of SME accounts.
• Act as Backup Compliance Coordinator and Operational Risk Coordinator.

Skills

Strong command of Bahasa Malaysia

Strong command of English

Good public speaking skills

Good presentation skills

Basic business acumen

Education

Degree in Accounting, Finance, Banking, Business, Economics or similar discipline

Job description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where open minds meet and a shared commitment to great work inspires you. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.
• Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
• Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
• Undertake additional responsibilities assigned by immediate superior as and when required.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.