Relationship Manager B2B

Ninja Van; Subang Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading logistics company in Subang Jaya is seeking an experienced Relationship Manager to nurture client relationships and drive business growth. The successful candidate will serve as the main point of contact for key clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling. Proactive problem-solving and strong communication skills are essential, along with experience in managing enterprise accounts. This role offers a chance to shape the client experience and contribute to the company's growth in Malaysia.

Qualifications

• Minimum 5 years of experience in a corporate commercial role.
• Proven experience as a Relationship Manager or Account Manager.
• Sales-driven mindset with a track record of meeting targets.

Responsibilities

• Serve as the main point of contact for client inquiries and requests.
• Understand client goals and provide tailored solutions.
• Identify upselling and cross-selling opportunities.

Skills

Strong communication

Negotiation

Interpersonal skills

Problem-solving

Organizational abilities

Multitasking

Job description

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The candidate is responsible for building and maintaining strong and long term relationships with B2B key clients, ensuring their satisfaction, and driving business growth by upselling and also cross selling. This role involves understanding client needs, and serves as a primary point of contact for existing B2B key shippers.

He/she will be expected to deliver exceptional customer experiences and hold key partners intact with a solid business continuity plan in place. The person will also need to have a customer development plan in place and review it on a monthly basis.

Job Responsibility

• Serve as the main point of contact for client inquiries, requests, and escalations.
• Understand client goals and business needs to provide tailored solutions and recommendations.
• Support the new initiatives by the company, design and develop necessary processes to cater for new initiatives.
• Proactively identify upselling and cross-selling opportunities to maximize revenue.
• Work closely with the B2B Management Team on pipeline developments and conversion timeline.
• Be responsible for shipper shipping trend and answerable for shipper’s retention
• Formulate new business plans by analysing the prevalent trends, dynamics and market movements.
• Propose solutions and explanations from analysing data and research outputs.
• Contribute to business strategy by gathering client feedback and insights.
• Stay informed about market trends, competitor offerings, and industry developments to provide insights.
• Engage in targeted conversations that steer customers to solutions that address their needs.
• Develop and maintain trusted, long-term relationships with key clients to drive retention and growth.
• Build a strong client relationship to ensure accounts perform and grow to their maximum potential, reducing attrition rate and minimizing opportunities for competitors to penetrate existing clients.
• Implement and execute sales meetings/visits with solutions to help the commercial team to secure &retain shippers and maximise growth within the existing customer base.

• Continually develop knowledge of products/services and general commercial awareness in order to provide the best possible solutions for customers.
• Collaborate with internal teams (sales, operations,product, finance, Legal) to deliver client requirements.

• Maintain good relationship and work closely with all the stakeholders to ensure process runs smoothly and does not impact day to day operations
• Participate in customer meetings, and assist in determining solutions that will be effective that will help in sales conversion eventually drive retention

Job Requirement

• Minimum 5 years of experience in corporate commercial role
• Proven experience as a Relationship Manager, Account Manager, or similar client-facing role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand and interpret client needs and provide effective solutions.
• Sales-driven mindset with a track record of meeting or exceeding targets.
• Strong problem-solving and conflict resolution skills.
• Organizational and multitasking abilities with attention to detail.
• Experience managing enterprise or high-value accounts.

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