Regional Sales Manager, Mortgage

RHB Banking Group; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Johor, Malaysia, is seeking a Regional Sales Manager for Mortgage to lead a team of mortgage sales professionals. The role includes developing strategic sales plans, mentoring the team, and monitoring market trends to drive sales growth while ensuring exceptional customer service. Candidates must have a bachelor's degree, a minimum of 8 years of mortgage sales experience, and strong leadership skills. The position offers opportunities to shape a high-performance culture and excel in customer relations.

Qualifications

• Minimum of 8 years of experience in mortgage sales.
• At least 3 years in a leadership role within a financial institution.
• Demonstrated commitment to client satisfaction and relationship building.

Responsibilities

• Develop and implement strategic sales plans.
• Lead, mentor, and motivate a team of mortgage specialists.
• Monitor market trends and customer needs to identify opportunities.

Skills

Sales growth

Customer service

Leadership

Negotiation

Team building

Education

Bachelor's degree in Business Administration, Finance, or a related field

Tools

Microsoft Office Suite

CRM software

Job description

Company: RHB Bank Berhad

Job Summary

The Regional Sales Manager, Mortgage will lead and manage a team of mortgage sales professionals within a designated region, driving sales growth and ensuring exceptional customer service in line with RHB Bank Berhad's commitment to our clients.

Job Responsibilities

• Develop and implement strategic sales plans to achieve and exceed regional mortgage sales targets.
• Lead, mentor, and motivate a team of mortgage specialists, fostering a high-performance culture and ensuring continuous professional development.
• Monitor market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
• Establish and maintain strong relationships with key stakeholders, including real estate agents, developers, and financial advisors, to generate referrals and partnerships.
• Ensure all sales activities and processes comply with internal policies, regulatory requirements, and ethical standards.
• Oversee the entire mortgage sales pipeline, from lead generation and application to approval and disbursement, ensuring a smooth and efficient customer journey.
• Prepare and present regular sales performance reports to senior management, highlighting achievements, challenges, and proposed solutions.
• Act as a primary point of contact for complex customer inquiries and escalations, ensuring timely and satisfactory resolution.

Job Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 8 years of experience in mortgage sales, with at least 3 years in a leadership or managerial role within a financial institution.
• Proven track record of consistently meeting or exceeding sales targets.
• Demonstrated commitment to providing excellent customer service, with a strong focus on client satisfaction and building long-term relationships.
• In-depth knowledge of mortgage products, services, and the Malaysian regulatory landscape.
• Strong leadership, coaching, and team-building skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and CRM software.