Regional Partner Operations Lead for Delivery Excellence

Lenovo; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading global technology firm in Kuala Lumpur is seeking a Vendor Management Lead to lead a team of vendor managers and ensure operational excellence. The ideal candidate will have over 8 years of experience in vendor management and proficiency in service delivery across multiple regions. Responsibilities include managing operations, resolving escalations, and collaborating with cross-functional teams to meet business needs. This role offers the chance to drive continuous improvement and ensure compliance with standards.

Qualifications

• 8+ years of experience in vendor or partner management, with at least 3 years in a people leadership role.
• Proven track record in managing service delivery operations across multiple geographies.
• Strong understanding of SLA/KPI frameworks, compliance, and governance models.

Responsibilities

• Lead and develop a team of vendor managers.
• Oversee daily partner delivery operations.
• Manage escalations, service disruptions, and issue resolution.
• Conduct performance reviews and governance meetings.
• Collaborate with various teams to align execution.
• Drive continuous improvement initiatives.
• Ensure accurate reporting and documentation.

Skills

Leadership

Vendor management

Service delivery operations

Communication

Negotiation

Stakeholder management

Education

Bachelor’s degree in Business, Engineering, IT, Supply Chain, or related field

Job description

A leading global technology firm in Kuala Lumpur is seeking a Vendor Management Lead to lead a team of vendor managers and ensure operational excellence. The ideal candidate will have over 8 years of experience in vendor management and proficiency in service delivery across multiple regions. Responsibilities include managing operations, resolving escalations, and collaborating with cross-functional teams to meet business needs. This role offers the chance to drive continuous improvement and ensure compliance with standards.