Regional Account Management (Beauty & Luxury), Senior Executive

ZALORA Group; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading online fashion destination is seeking a Regional Senior Account Management Executive in Kuala Lumpur. This role focuses on driving growth for key brands and sellers within the marketplace. Responsibilities include managing seller relationships, aligning campaign objectives, analyzing performance metrics, and coaching junior team members. Ideal candidates have 2-4 years of relevant experience and a strong interest in the beauty and luxury e-commerce sectors.

Qualifications

• 2-4 years of experience in account management or related fields.
• Strong interest in beauty, luxury, and e-commerce industries.
• Proven track record in JBP ownership/support and campaign execution.

Responsibilities

• Manage key sellers to drive business goals and establish relationships.
• Align campaign objectives with sellers and internal teams.
• Monitor key metrics and develop corrective action plans.
• Coach and train junior team members on best practices.

Skills

Negotiation skills

Interpersonal skills

Problem-solving

Communication skills (English)

Time management

Organizational skills

Education

Bachelor's in Business, Marketing, Econs, Finance, Analytics

Job description

We are looking for a Regional Senior Account Management Executive- Beauty & Luxury, based in Kuala Lumpur, Malaysia to join our marketplace team. The primary focus in this role is to drive the overall growth of our key brands and sellers in Zalora. You will work closely with the Regional Category Manager to scale, grow and build strategic partnerships with top sellers.

This is a dynamic role in a fast-paced and growing business where you will work closely with top management of the company, and get extensive regional and cross‑functional exposure.

Responsibilities

• Managing key sellers to drive long‑term and short‑term business goals while aligning with branding image. To establish strong relationships by being the go‑to person to support their business needs.
• Aligning campaign objectives with sellers, and working closely with the internal team to integrate into ZALORA’s marketing calendar and run post‑campaign analysis.
• Monitor and analyze key metrics (NMV, conversion, AOV, traffic, CTR, SOH) to identify trends and root causes; develop and execute corrective action plans.
• Create and execute a strategic plan that delivers on business opportunities both for ZALORA and the seller with accurate forecasting and internal performance tracking
• Produce daily/weekly/monthly performance reports for senior management visibility.
• Improve operational levers with sellers and internal teams to enhance customer experience (SLA, fulfillment, cancellations/returns).
• Review seller catalogs for competitive assortment and demand fit; ensure content meets ZALORA guidelines and coordinate fixes.
• Coach and train junior team members on seller management best practices, tools, and processes

Requirements

• 2-4 years working experience preferably with a Bachelors in Business, Marketing, Econs, Finance, Analytics or related field.
• Strong interest in the beauty, luxury & e‑commerce industry with e‑commerce background and understanding commercial and marketing strategies in the beauty e‑commerce industry.
• Proven track record in negotiation (promotions, investment, contracts), JBP ownership/support, and revenue‑driving campaign execution is a must.
• Great interpersonal and communication skills with the ability to work with different departments and/or functions.
• Great organizational skills with the ability to multitask in a high‑pressured and fast paced environment.
• Strong written and verbal communication skills in English.
• Exceptional time management, attention to detail, high ownership, and problem‑solving skills (able to identify root causes via data and propose practical solutions).

The ZALORA Story

ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30‑day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash‑on‑delivery, ZALORA is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.