Regional Account Director, APAC & MEA, Global Key Accounts

ISS Tech Team; Kota Bharu; On-site; MYR 315,000 - 421,000; Full time

Job summary

An international facilities services provider is seeking a Regional Account Director to oversee strategic and operational service delivery across the APAC region. The ideal candidate will have over 8 years of experience in account management, strong financial and KPI management skills, and the ability to manage multi-country operations. This role involves working closely with various stakeholders and driving business growth. ISS values creating exceptional service moments, enhancing workplace productivity, and fostering a supportive culture.

Qualifications

• 8+ years of experience in regional account management or facilities services.
• Proven track record in financial performance management and KPI evaluation.
• Strong knowledge of HSEQ standards and compliance.
• Experience in managing multi-country operations and stakeholder relationships.
• Familiarity with contract management and service delivery models.

Responsibilities

• Implement global Master Service Agreements and ensure commercial compliance.
• Consolidate and review monthly business performance with country teams.
• Monitor and evaluate KPIs, ensuring timely reporting.
• Support financial targets including revenue growth and cost control.
• Lead transition and business development initiatives.

Skills

Account management

Financial performance management

KPI evaluation

HSEQ standards

Stakeholder management

Job description

Overview

As a global leader in facilities services we connect people and places to make the world work better. You’ll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: APAC

Language: English

Main Purpose Of The Position

Our customer is a leading global consumer goods company, headquartered in the U.S. and operating in over 170 markets. With a workforce of approximately 83,100 employees worldwide, the company is committed to replacing traditional products with more sustainable alternatives.

ISS have a long-standing partnership with this client. Over the past six years, we’ve delivered services across 28 countries and more than 50 major sites, including manufacturing facilities and corporate offices. A truly international team of 3,500 professionals provides a full suite of Integrated Facility Services, supporting both people and business performance.

Role

The Regional Account Director for APAC is responsible for overseeing the strategic and operational delivery of services across multiple countries within the region. Acting as the single point of contact for escalation, the Regional Account Director ensures alignment with global contractual agreements, drives financial performance, and supports country teams in achieving service excellence. The role requires strong stakeholder management, leadership, and a deep understanding of facilities services operations.

What You’ll Do

• Implement global Master Service Agreements and ensure commercial compliance across the regions.
• Consolidate and review monthly business performance with country teams.
• Monitor and evaluate KPIs, ensuring timely reporting and continuous improvement.
• Support financial targets including revenue growth, cost control, and AR management.
• Lead transition and business development initiatives to expand client portfolios.

Who You’ll Work With

• Country Key Account Managers and Site Leads
• Global Account Director and Transition Teams
• External client stakeholders and partner organizations
• HSEQ Leads and Finance Teams

Key Qualifications

• 8+ years of experience in regional account management or facilities services.
• Proven track record in financial performance management and KPI evaluation.
• Strong knowledge of HSEQ standards and compliance.
• Experience in managing multi-country operations and stakeholder relationships.
• Familiarity with contract management and service delivery models.

Personal Skills You Excel

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• High attention to detail and organizational skills.
• Ability to lead and coach diverse teams across geographies.

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers’ success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture – empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers’ employees and businesses thrive too.

ISS is a Place to Be You.
Be who you are. Become what you want. Be part of something bigger.
Become more. Become ISS.

How You’ll Apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

EEO

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.