Receptionist / Front Desk

UG Beauty; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury beauty and wellness provider in Kuala Lumpur is seeking a Receptionist / Front Desk professional to deliver exceptional experiences to guests. Key responsibilities include managing guest check-ins, assisting inquiries, and coordinating with various departments. The ideal candidate should have customer service experience, strong communication skills, and fluency in Mandarin. Competitive remuneration and employee benefits are offered in a supportive work environment.

Benefits

Health insurance

Paid time off

Allowance

Ongoing training and development

Qualifications

• Previous experience in a customer service or front desk role, ideally within the hospitality industry.
• Strong problem-solving and multitasking abilities.
• Proficient in using basic office software and computer systems.

Responsibilities

• Warmly greet and assist guests upon arrival and departure.
• Efficiently manage guest check-in and check-out processes.
• Handle guest inquiries and requests in a professional and courteous manner.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain accurate records and documentation.

Skills

Customer service experience

Excellent communication skills

Problem-solving abilities

Multitasking

Fluency in Mandarin

Basic communication in English and Bahasa Malaysia

Job description

UG Beauty is seeking a dedicated Receptionist / Front Desk to join our team in Old Klang Road, Kuala Lumpur. This full-time position is crucial in providing a warm and welcoming experience to all our guests and ensuring the smooth running of our front‑of‑house operations.

What you’ll be doing

• Warmly greet and assist guests upon arrival and departure
• Efficiently manage guest check‑in and check‑out processes
• Handle guest inquiries and requests in a professional and courteous manner
• Coordinate with other departments to ensure a seamless guest experience
• Maintain accurate records and documentation
• Provide administrative support as needed
• Adhere to all company policies and procedures

What we’re looking for

• Previous experience in a customer service or front desk role, ideally within the hospitality industry
• Excellent communication and interpersonal skills, with a warm and friendly demeanour
• Strong problem‑solving and multitasking abilities
• Proficient in using basic office software and computer systems
• Ability to work efficiently in a fast‑paced environment
• Fluency in Mandarin and basic communication in English and Bahasa Malaysia; we seek candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients
• A passion for providing exceptional customer service

What we offer

At UG Beauty, we are committed to fostering a supportive and inclusive work environment. We offer competitive remuneration, opportunities for career advancement, and a range of employee benefits, including health insurance, paid time off, allowance and ongoing training and development. Join our dynamic team and be part of our continued success!

About us

UG Beauty is a leading provider of luxury beauty and wellness services in Kuala Lumpur. With a reputation for excellence, we are dedicated to delivering exceptional experiences to our clients. Our team of highly skilled professionals is passionate about helping our guests look and feel their best. Join us and be part of our exciting journey!

Apply now to become our next Receptionist / Front Desk at UG Beauty!