Real-Time Financial Support Specialist

MyValiant; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services provider in Malaysia is seeking a Customer Support Representative to deliver real-time support across various channels. The ideal candidate will have 1-2 years of experience in customer service, preferably within the financial sector, and must hold a diploma or higher. Responsibilities include assisting customers with the mobile application, achieving KPIs, and collaborating with internal teams to enhance service quality. Flexibility in work hours, including weekends, is essential.

Qualifications

• Minimum 1-2 years of experience in a Contact Centre or Customer Service role.
• Experience with live chat and digital servicing platforms is a plus.
• Open to flexible shift work, including weekends and public holidays.

Responsibilities

• Provide real-time customer support across multiple channels.
• Assist customers in using the Bank’s mobile application.
• Achieve individual and team performance KPIs.
• Collaborate closely with CS Operations and SMEs.

Skills

Customer service orientation

Problem-solving skills

Attention to detail

Proficiency in Microsoft Office

Proficiency in Google Workspace

Education

Diploma or higher

Job description

A financial services provider in Malaysia is seeking a Customer Support Representative to deliver real-time support across various channels. The ideal candidate will have 1-2 years of experience in customer service, preferably within the financial sector, and must hold a diploma or higher. Responsibilities include assisting customers with the mobile application, achieving KPIs, and collaborating with internal teams to enhance service quality. Flexibility in work hours, including weekends, is essential.