Real-Time Alarm Response Specialist

Ansa Digital Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A security services company in Kuala Lumpur is seeking a Customer Service Executive for real-time monitoring of alarms and incident verification. The role requires monitoring alerts, verifying incidents with clients, and maintaining clear communication with the response team. Candidates should have strong communication skills and some experience in customer service or monitoring. Punctuality and the ability to work under pressure are crucial. Evening and night shifts are part of the work schedule.

Benefits

Evening/night shift allowances

Qualifications

• Minimum Diploma qualification in any discipline, preferably in Communications, IT, Security, or related fields.
• 1–3 years of experience in a command center or customer service is an advantage.
• Proficient in basic computer applications.

Responsibilities

• Monitor incoming alarm signals and alerts through the command center.
• Initiate verification calls to clients to determine alert authenticity.
• Record all alert details and communication outcomes accurately.
• Prepare shift reports and daily activity logs.

Skills

Communication skills

Calmness under pressure

Reliability

Team-oriented

Education

Minimum Diploma in Communications, IT, Security or related fields

Tools

Computer applications and monitoring systems

Job description

A security services company in Kuala Lumpur is seeking a Customer Service Executive for real-time monitoring of alarms and incident verification. The role requires monitoring alerts, verifying incidents with clients, and maintaining clear communication with the response team. Candidates should have strong communication skills and some experience in customer service or monitoring. Punctuality and the ability to work under pressure are crucial. Evening and night shifts are part of the work schedule.