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A reputable hiring agency in Malaysia is seeking a Quality Manager to lead and coordinate customer audits, ensuring compliance and non-conformities are addressed. Ideal candidates have a Bachelor’s or Master’s degree and at least 12 years of relevant experience. Strong communication skills and proficiency in Minitab, QC Seven Tools, and Six Sigma are essential. Knowledge of Mandarin is an added advantage. This role also involves liaising and coordinating QS-led training and data collection activities.
Lead and coordinate new customer audits; follow up on non-conformities until closure.
Handle correspondence and requirements related to customer annual audit systems.
Lead and coordinate third-party audits, ensuring proper follow-up and closure of any non-conformities.
Monitor and verify system compliance; perform various internal audits (system, process, product, and routine) and ensure corrective actions are taken.
Promote CNAS accreditation:
Establish necessary documents and forms.
Upload documentation to the WebISO system.
Ensure internal implementation and compliance.
Promote and maintain the MVI (Manufacturing Visual Inspection) system:
Collect and organize process performance data.
Execute internal audits and ensure non-conformities are addressed.
Ensure document compliance within the system.
Liaise, coordinate, and follow up on quality system (QS)-led training and data collection related to training activities.
Bachelors or Masters degree in a related field.
Minimum 12 years of relevant experience.
Familiarity with system planning and management review processes, including quality control principles and process flows.
Strong cross-functional communication skills and the ability to lead continuous improvement projects.
Proficient in Minitab, QC Seven Tools, Six Sigma, and other quality-related tools.
Capable of communicating effectively with customers during audits or quality-related discussions.
Understanding of evaluation standards and requirements for new equipment and materials.
Proficiency in Mandarin is an added advantage.