Quality & Learning Excellence Specialist

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Kuala Lumpur seeks a Specialist in Total Quality Management (TQM) and Learning & Development (L&D). This role includes analyzing problems, implementing quality standards, managing client expectations, and promoting continuous improvement. The ideal candidate is a graduate with proficiency in MS Office and strong communication skills in English, Bahasa Malaysia, and Mandarin. Benefits include annual leave, medical insurance, and a performance bonus.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Performance Bonus

5 Working Days

Qualifications

• Graduates preferably with a background in Electronics, communications, economics, or management.
• Familiarity with MS Office is required.
• Strong communication skills in English, Bahasa Malaysia, and Mandarin are beneficial.

Responsibilities

• Analyze problems and implement quality frameworks.
• Manage client expectations regarding quality standards.
• Conduct audits and evaluations for quality improvement.
• Design and implement training courses for staff.

Skills

Proficient in MS Office

Good command of English

Good command of Bahasa Malaysia

Good command of Mandarin

Typing speed of 50+ characters per minute

Education

Graduates from college or above

Tools

Contact Centre related systems

Job description

A leading service provider in Kuala Lumpur seeks a Specialist in Total Quality Management (TQM) and Learning & Development (L&D). This role includes analyzing problems, implementing quality standards, managing client expectations, and promoting continuous improvement. The ideal candidate is a graduate with proficiency in MS Office and strong communication skills in English, Bahasa Malaysia, and Mandarin. Benefits include annual leave, medical insurance, and a performance bonus.