Quality Assurance (QA) & Implementation Engineer

Amadeus; Kuala Lumpur; On-site; MYR 80,000 - 110,000; Full time

Job summary

A leading travel technology company is looking for a Product Implementation Engineer in Kuala Lumpur. This role requires implementing hardware and software solutions and ensuring project alignment by keeping all teams informed. Candidates should have strong skills in product implementation and project integration within airport operations. Benefits include competitive remuneration, a flexible working model, and a focus on diversity and inclusion within the workplace.

Benefits

Competitive remuneration

Flexible working model

Great learning opportunities

Supportive work environment

Diverse and inclusive community

Qualifications

• Experience in product implementation, integration, or testing.
• Practical experience in airport or airline projects.
• Familiarity with self-service and biometric solutions.
• Knowledge of Agile methodology and hardware components.

Responsibilities

• Implement Amadeus hardware and software solutions.
• Ensure alignment by keeping teams informed about project status.
• Facilitate meetings for quality assurance testing configuration.
• Conduct functional testing during regression and release campaigns.
• Support various customer testing phases and document technical requirements.

Skills

Product implementation

Integration

Hardware testing

Software testing

Technical business analysis

Clear communication

Initiative and change management

SQL

Education

Degree in Computer Science or Electrical Engineering

Job description

Quality Assurance (QA) & Implementation Engineer

We are seeking a Product Implementation Engineer passionate about driving impactful projects in Airport Operations. In this role, you will:

Implement Amadeus hardware and software solutions and maintain test systems with accurate configurations to support both functional and automation teams.

Ensure alignment and transparency by keeping customers and Amadeus teams informed about the solution being implemented and the project status at every stage.

Collaborate across departments and regions to deliver effective, high-quality solutions.

Key Responsibilities

• Review both hardware and software product specifications and implementation checklists.
• Facilitate meetings to define configuration, setup, and tools for quality assurance testing.
• Maintain data and support activities from product activation through implementation.
• Carry out functional testing during regression and release campaigns.
• Build dashboards to support product activation tracking.
• Support customer testing phases including Acceptance, System, and Operational Testing.
• Document customer‑specific technical requirements.
• Perform setup activities for self‑service equipment.
• Carry out unit and package tests to ensure quality standards.
• Work with Operations and Customer Service teams during cutovers and issue resolution.

Qualifications

• Experience in product implementation, integration, hardware or software testing, or technical business analysis.
• Practical experience in airport or airline projects, IT systems, or baggage handling.
• Familiarity with self‑service equipment and biometric solutions (e.g., facial recognition, fingerprint scanning).
• Knowledge of software development; SQL skills are helpful.
• Familiarity with Agile methodology (a collaborative software development approach), version control, and hardware components.
• Clear and respectful communication skills and ability to work in multicultural environments.
• Able to take initiative and guide change effectively.
• Must be willing to travel both domestically and internationally, particularly within the APAC region, for onsite engagements, customer visits, and meetings with internal stakeholders.
• A degree in Computer Science, Electrical Engineering, or a related field is preferred.

Benefits

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on‑the‑job training, formal learning activities, and day‑to‑day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long‑lasting relationships with our customers, partners, and employees.

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, andas a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.