QA Manager (Education)

Netherlands Maritime Univeristy College; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading maritime educational institution in Malaysia is seeking an experienced Quality Assurance Manager to enhance quality management processes. You will ensure compliance with MQA, SETARA, and ISO standards, conduct audits, and lead continuous improvement initiatives. Ideal candidates have at least 5 years of experience in quality assurance within higher education and possess relevant degrees and certifications. Strong leadership and communication skills in English are essential.

Qualifications

• Master’s degree in relevant field.
• 5+ years in quality assurance within higher education.
• In-depth knowledge of MQA and SETARA accreditation processes.

Responsibilities

• Oversee compliance with MQA, SETARA, ISO 45001, and ISO 9001.
• Conduct regular internal audits and quality reviews.
• Lead training programs for faculty and staff.

Skills

Leadership

Problem-solving

Communication

Detail-oriented

Education

Master’s degree in Education, Business Administration, Maritime Studies

Certification in ISO 45001 and ISO 9001

Tools

Microsoft Office

QA management tools

Job description

Overview

Netherlands Maritime University College (NMUC) is seeking an experienced Quality Assurance (QA) Manager to oversee and enhance the quality management processes across academic and operational functions. This role is crucial for ensuring NMUC meets the highest standards of academic quality, health, safety, and regulatory compliance. The QA Manager will lead initiatives to comply with MQA,SETARA (Rating System for Malaysian Higher Education),ISO 45001 (Occupational Health and Safety),ISO 9001 (Quality Management Systems), and other relevant maritime and education standards.

Responsibilities

• Compliance & Accreditation Management: Ensure that all academic programs and operational processes meetMQA,SETARA, andISO 45001 (Occupational Health and Safety Management), ISO 9001 (Quality Management), and other relevant standards. Lead and manage the preparation, submission, and monitoring of compliance documentation to these accrediting bodies.
• ISO 45001 & ISO 9001 Implementation: Oversee the implementation, monitoring, and continuous improvement ofISO 45001for occupational health and safety andISO 9001 for quality management. Ensure the college’s operations and academic environments are safe, efficient, and continuously improving. Lead audits and implement corrective actions where necessary to maintain certification.
• Internal Audits & Quality Reviews: Conduct regular internal audits to assess adherence to MQA,SETARA,ISO 45001,ISO 9001, and other relevant standards. Lead quality reviews of academic programs, operational procedures, and health and safety management, ensuring compliance and recommending improvements.
• Continuous Improvement & Innovation: Lead continuous improvement initiatives based on data from internal audits, student feedback, academic performance reviews, and operational assessments. Implement strategies to improve student satisfaction, faculty performance, teaching methodologies, and overall operational excellence.
• Health, Safety & Risk Management: Ensure that health and safety protocols are consistently followed and maintained across NMUC. Identify potential risks to the safety of faculty, staff, and students and implement corrective and preventive actions in line with ISO 45001requirements. Oversee safety training and awareness programs across departments.
• Training & Development: Deliver training programs for faculty and staff onMQA,SETARA,ISO 45001,ISO 9001, and best practices in quality management, health and safety, and academic program compliance. Foster a culture of quality, safety, and compliance throughout the institution.
• Reporting & Documentation: Prepare and submit regular reports to senior management on the status of quality assurance activities, accreditation compliance, safety management, and institutional performance. Maintain thorough documentation for internal records and external audits.
• Stakeholder Collaboration: Maintain relationships with regulatory bodies such as MQA,SETARA,ISO auditors, and other relevant authorities to ensure up-to-date compliance. Engage with external auditors, industry stakeholders, and accrediting agencies to ensure the institution meets evolving quality and safety standards.
• Program Development & Improvement: Collaborate with academic departments to ensure curricula, teaching methods, assessments, and faculty development are in line with MQAandSETARAstandards. Ensure academic programs are continuously reviewed and improved to maintain relevance and rigor in higher education.

Qualifications & Requirements

• Education:
  • A Master’s degree in Education, Business Administration, Maritime Studies, or a related field.
  • Certification inISO 45001 (Occupational Health and Safety)andISO 9001 (Quality Management)is highly desirable.
  • Additional certifications related to quality management and safety management are an advantage.
• Experience:
  • Minimum of 5 years of experience in a quality assurance role within higher education, with direct experience inMQA,SETARA, andISO 45001compliance.
  • At least 2 years of experience in managing health and safety processes in an academic or operational environment.
• Knowledge:
  • In-depth knowledge ofMQAandSETARAaccreditation processes and requirements.
  • Expertise inISO 45001(Occupational Health and Safety) andISO 9001(Quality Management) standards.
  • Strong understanding of quality management systems, health and safety regulations, and risk management processes in educational institutions.
• Skills:
  • Excellent leadership, organizational, and problem-solving skills.
  • Strong communication skills, both written and verbal, in English (Malay is an advantage).
  • Ability to manage multiple projects and ensure timely compliance with standards.
  • Proficient in Microsoft Office and QA management tools.
• Personal Attributes:
  • Strong attention to detail and a commitment to continuous improvement.
  • A proactive, solution-oriented mindset with a focus on quality, safety, and compliance.
  • Ability to work independently and collaboratively with internal and external stakeholders.
  • Passion for ensuring the highest standards of academic quality and safety.