Property Management for HOA Communities (AusN)

Spectrum Association Management; George Town; Hybrid; MYR 242,000; Full time

Job summary

A community management firm is seeking a Community Manager in George Town, Malaysia. You will engage with homeowners and manage a portfolio of associations with a focus on customer service. Ideal candidates have a strong background in customer service and conflict resolution with 8 to 10 years of experience. The role requires hybrid work initially, combining training and remote tasks. Competitive salary of $57,500 with extensive benefits.

Benefits

5 weeks of PTO

40 paid hours for community service

Comprehensive medical benefits

Annual salary reviews

Qualifications

• 8 to 10 years of professional experience in proactive roles.
• Ability to manage vendor relationships and budgets.
• Comfortable with public speaking and after-hours emergencies.

Responsibilities

• Engage with board members and homeowners.
• Manage daily tasks for a portfolio of associations.
• Prepare budgets and manage finances.

Skills

Customer service

Conflict management

Communication skills

Organizational skills

Tools

Microsoft Office Suite

Job description

Overview

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our education program will provide an industry-leading foundation. The initial training will take one year, and you will be an industry expert in three years. Mentors will provide real-life support to advance your skill set. The education in community management will serve you well in future roles within our company or in your external career progression.

The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and more. Candidates typically have 8 to 10 years of professional experience in roles requiring proactive effort and decision-making. Developed skills in customer service, administration, communication, negotiations, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful. In this role you will develop these current skills and more. Think of it as a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family. While the role is mainly remote, we also value in-person collaboration. A significant amount of time in the office in the first 6 months is expected to ensure long-term success.

What is a Community Manager?

Put simply, the community manager position is the face of our organization. It is a multi-faceted role where you wear many hats. You are a liaison between the HOA’s board of directors, homeowners, and vendors. You will need to take ownership of tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities—all while maintaining a positive attitude.

Day-to-Day Responsibilities

• Passionately live our Same Day Response Policy.
• Engage with board members and homeowners in your community.
• Manage daily, weekly, and monthly tasks for a portfolio of associations.
• Plan for and facilitate association board meetings and annual meetings.
• Vendor relations, including bidding and project management.
• Consult with other departments in support of your communities.
• Risk management, insurance, and litigation support.
• Prepare budgets and manage the finances of the associations.
• Must be available for after-hours emergencies.
• Plus, additional tasks as necessary.

What Does It Take to Be a Great Community Manager?

We know you don’t just want a job—you need a career you know you will excel at. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and an excellent multi-tasker.

What Skills Do I Need?

We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish you to already have.

• Approximately eight to ten years of solid work experience
• Ability to attend or run evening meetings (usually 30-40 per year)
• High-level organizational skills in a fast-paced environment
• Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Ability to learn other business computer systems
• Strong customer-friendly and informative communication skills
• Some experience and knowledge of financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Excellent conflict management skills in sometimes stressful situations
• Experience with gathering bids for large projects and managing those projects

Training

Qualified candidates with the right experience, skills, and culture fit will be offered an amazing, interactive training program featuring:

• An assigned Community Manager Mentor to guide on the job.
• Part of a tribe of community managers with varying levels of experience to learn from.
• Completion of a unique in-house, web-based learning academy.
• Updates on changes in laws and seasonal topics throughout the year.

About Spectrum

We are a dynamic team with a mission to provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowners associations in Texas and Arizona. Our culture drives who we are. We have been honored with the Best Places to Work award for 17 years running, showing we truly value our employees. Our team enjoys an empowering work schedule, full benefits, generous PTO, a voice to make change, and opportunities to create good in your community.

Our vibrant culture is central to us. We seek professionals who want to join a work family. The person next to you is incredibly important to your success, and if someone asks for help you should volunteer—as we are all students and teachers on our teams.

What does it look like to be an employee at Spectrum Association Management?

• 93% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers.

Spectrum Association Management Benefits

We offer a comprehensive package that is more than just a paycheck.

• Hybrid Empowerment Plan: For the first year, you will work from our Katy office. After the first year, you may transition to a hybrid in-office/remote model as determined by your manager.
• Recognized as Best Places to Work since 2007.
• Fastest Growing Company – Fast Track 50 in 2020.
• San Antonio-based HOA management with offices throughout Texas and Phoenix, Arizona.
• Privately owned with over 20 years in business and no layoffs to date.
• Work/life balance.
• 5 weeks of PTO.
• 40 paid hours per year for community service activities.
• 11 annual paid holidays.
• Paid training via internal Learning and Development system.
• Full benefits: Medical, Dental, Vision, STD/LTD, Life/AD&D, and 401(k).
• Free in-house medical clinic (San Antonio); virtual options for other offices.
• Phone and mileage reimbursement.
• Well-structured career track with a 6-month review.
• Annual salary of $57,500 with reviews and potential increases every 6 months.

Office location

4411 Interstate Hwy 35 Frontage Rd Ste 105, Georgetown, TX 78626

Spectrum Association Management is an Equal Opportunity Employer.