Project Management Office

Holiday Tours & Travel Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A travel services company in Kuala Lumpur is seeking a proactive Executive / Senior Executive for its Project Management Office. The ideal candidate will have strong project management skills and be adept at coordinating project activities while ensuring client satisfaction. With responsibilities like developing efficient procedures and maintaining relationships with clients, this role is vital to the successful execution of projects. Join a dynamic environment and contribute to creating unforgettable travel experiences for clients.

Benefits

Opportunities to participate in industry events

Dynamic work environment

Qualifications

• At least 3 years of previous work experience in project management or a similar role.
• Ability to work collaboratively with clients, colleagues, and suppliers.
• Strong leadership skills, capable of inspiring and motivating others.

Responsibilities

• Organize, coordinate, and oversee project activities to ensure successful execution.
• Develop and implement procedures to streamline project workflow.
• Build and maintain positive relationships with clients to ensure satisfaction.

Skills

Project management skills

Communication skills

Organizational skills

Analytical thinking

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in Project Management, Business Administration, or related field

Tools

Project management tools

Online booking tools

Corporate portals

Job description

JOB ROLE

We are seeking a proactive and organized Executive / Senior Executive - Project Management Office to join Corporate Travel team. The ideal candidate will possess strong project management skills, technical expertise, and the ability to communicate effectively with both existing and new clients, as well as internal teams. This role is crucial in coordinating project activities, managing resources, foster cross collaboration and ensuring that projects are completed on time and within scope.

JOB RESPONSIBILITIES

Project Management and Implementation:

• Organize, coordinate, and oversee project activities to ensure successful execution.
• Develop and implement procedures, processes, and systems to streamline project workflow.
• Manage project schedules, ensuring tasks are completed on time and within the defined scope.
• Evaluate and address potential risks, creating and implementing mitigation plans as necessary.
• Support the implementation of new business initiatives, effectively communicating project objectives and benefits to stakeholders.

Relationship Management & Customer Experience Strategy:

• Build and maintain positive relationships with clients, ensuring satisfaction and fostering ongoing collaboration.
• Facilitate seamless client onboarding process, aligning project goals with client expectations.
• Collaborate with internal teams to ensure cohesive project delivery.
• Communicate effectively with clients to assess needs, negotiate terms, set timelines, and amend project scopes, proposals, contracts, and budgets.

Project Data & Performance Analysis:

• Utilize project management tools to monitor and evaluate project effectiveness, employing both qualitative and quantitative methods.
• Analyse data for business and revenue forecasting to support strategic planning.
• Deliver accurate and timely periodic and ad-hoc management reports and analysis.
• Interpret data modelling results, providing actionable insights aligned with business goals.

Change Management:

• Identify and address changes in project scope, ensuring that adjustments are communicated and managed effectively.
• Develop short and long-term resource allocation plans based on input from key stakeholders and team members to accommodate changes.
• Educate employees on methods to ensure project continuity and completeness, adapting to changes in project direction or scope.

JOB REQUIREMENTS

• Bachelor’s degree in Project Management, Business Administration, or a related field.
• At least 3 years of previous work experience in project management or a similar role.
• Strong organizational and time management skills. Excellent communication and interpersonal skills.
• Ability to work collaboratively with clients, colleagues, and suppliers.
• Competent in project management tools and software – general computer skills, online booking tools, and corporate portals.
• Analytical thinking and problem-solving skills.
• Attention to detail and a commitment to delivering high-quality work.

JOB COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)

• Strong understanding and knowledge of the travel industry and destinations, including popular attractions, accommodations, transportation options, and travel trends.
• Exceptional interpersonal and communication skills with the ability to engage with customers effectively, actively listen to their needs, and provide appropriate recommendations.
• Competent in online booking systems and software, as well as general computer skills.
• Detail-oriented with excellent organizational and multitasking abilities to manage multiple customer inquiries and travel bookings simultaneously.
• Passionate about learning and possessing a growth mindset, demonstrating positivity and proactiveness.
• Ability to thrive in a fast-paced and target-driven environment while maintaining a high level of professionalism and integrity.
• Strong leadership skills, capable of inspiring and motivating others to achieve success as a team.

This role offers a dynamic and engaging work environment, with opportunities to participate in industry events and contribute to the company’s growth. If you are passionate about travel and customer service, we invite you to join our team and help create unforgettable travel experiences for our clients.