Programme Associate (Student Success)

TalentLabs; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational services provider in Malaysia is seeking a Programme Associate (Student Success) to ensure the high-quality delivery of programmes. The role involves managing student inquiries, designing initiatives to engage the community, and participating in various educational activities. Candidates should have a self-starter attitude, excellent communication skills, and an interest in education or technology. Experience in project coordination is preferred. Join us to make a positive impact on student success.

Qualifications

• Strong sense of ownership and accountability.
• Eagerness to thrive in fast-paced, high-growth environments.
• Prior experience in project coordination or education-related roles is a plus.

Responsibilities

• Manage and respond to all inbound student inquiries.
• Design initiatives to strengthen community engagement.
• Analyze potential challenges in the student journey.
• Participate in student engagement events and workshops.
• Drive conversion of candidates through skills-assessment processes.

Skills

Self-starter attitude

Excellent written and verbal communication skills

Strong organizational skills

Ability to work independently

Interest in education or technology

Job description

Programme Associate (Student Success)

We’re looking for a Programme Associate (Student Success) to help ensure the successful delivery of our programmes and to ensure they are of a high quality, up-to-date, and delivered to an excellent standard.

Individual Scope of Work:

Manage and respond to all inbound student inquiries across multiple communication channels.

Design and implement new initiatives to strengthen community engagement, with a particular focus on alumni networks.

Analyse and identify potential challenges and pain points within the student journey to inform improvements.

Co-facilitate and actively participate in student engagement events, workshops, and sessions.

Drive and optimise the conversion of candidates through effective skills-assessment processes.

Help design & develop new programmes for TalentLabs and its existing/potential partners, as part of our Programme Management team.

Support the design, development and delivery of our proprietary and partner’s eLearning/blended learning/synchronous/asynchronous cross-border learning programmes.

Monitor and oversee the successful development and delivery of online/blended learning programme assigned to ensure the programme targets are met by monitoring daily tasks, communicating with those involved and providing detailed and timely updates to the company and/or other stakeholders.

Lead the coordination between various internal stakeholders such as Marketing & Communications, Account Management, Business Development, Learning & Development, and the Product teams.

To support the company and department in the pursuit of new business opportunities and broad-based business development and contribute to the achievement of the company and department’s business financial targets.

Requirements:

• Self-starter attitude with a strong sense of ownership and accountability
• Eagerness to thrive in fast-paced, high-growth environments
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively in a cross-functional team
• Interest in education, learning innovation, or technology
• Prior experience in project coordination, programme support, or education-related roles is a plus

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