Program Manager I

Plexus; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading Electronics Manufacturing Services company in Malaysia is seeking a Program Manager to act as a primary liaison with customers. Responsibilities include ensuring revenue growth, managing a team of program managers, and developing new business opportunities. The ideal candidate will have 5-8 years of experience in EMS companies with strong problem-solving and communication skills. This is an excellent opportunity to contribute significantly to customer relationships and business objectives.

Qualifications

• 5-8 years of working experience in EMS Companies.
• Ability to work independently and in a team environment.
• Familiarity with financial metrics and capability to develop improvement actions.

Responsibilities

• Lead the Customer Focus Team and manage customer relationships.
• Meet revenue and customer growth objectives for the company.
• Manage the program managers and ensure site staff coverage.

Skills

Problem-solving

Communication

Organizational skills

Multitasking

Education

Degree in related field

Job description

Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day‑to‑day customer relationship. In essence, be the “voice of Plexus” to the customer and the “voice of the customer” to Plexus.

Responsibilities

• Responsible for meeting revenue and customer growth objectives for Plexus through managing of Program Managers and Customer teams, while working closely with quoting, manufacturing & materials.
• Responsible for understanding and driving the customer P&L (sales, margins, mark‑ups), contribution goals, inventory goals and any specific cost drivers.
• Work with site leadership in regards to customer initiatives such as determining priority for capacity conflicts and coordinating site revenue/P&L improvements.
• Manages the site staff of program managers to assure adequate coverage for the site's customer base. Makes adjustments as needed.
• Generate and manage the customers’ management budgets.
• Direct the Program Management team to ensure a successful transition of new business.
• Create & develop profitable new business opportunities with the existing and new transition customers.
• Maintains close working relationships with the Plexus customer managers, directors and account executives in order to provide customer service excellence.
• Maintain a basic understanding of and ensure adherence to customer contracts and/or materials agreements.

Requirements

• Degree with minimum 5-8 years’ working experience or equivalent in EMS Companies.
• Assertive and self‑motivated with the ability to work independently and in a team environment.
• Must be able to problem solve, prioritize and have the ability to multitask and continuously improve processes and capabilities.
• Must possess excellent oral and written communication, organizational and troubleshooting skills.
• Ability to discern the alignment of customer requests and actions against contractual stipulations and accepted business conditions.
• Create presentations, documents, etc. for management and customers to effectively communicate business problems and solutions.
• Must demonstrate management skills as defined by company leadership development.
• Familiarity with financial metrics and levers that drive the metrics; ability to develop and implement improvement actions.
• Ability to learn the operating facets of the Electronic Manufacturing Services (EMS) industry.