Program Manager

Ascentec Engineering Sdn Bhd; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading engineering company in Batu Kawan seeks a Project Manager to oversee customer program management, ensuring effective communication and project execution. Candidates should have at least 5 years of experience and a degree in business administration or a related field. The role requires analytical skills, strong organizational capabilities, and proficiency in project management tools. Benefits include flexible paid time off and medical coverage, fostering a collaborative and dynamic work environment.

Benefits

Flexible paid time off

Paid medical coverage

Employee insurance

Employee wellness

Qualifications

• Minimum of 5 years of project or program management experience.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Monitor delivery, yield, and cost KPIs for all customer programs.
• Lead regular internal readiness and customer delivery meetings.

Skills

Organizational skills

Communication skills

Analytical thinking

Proficiency in project management tools

Education

Bachelor's degree or Master's in Business Administration, Project Management or related field

Tools

Microsoft Project

Asana

JIRA

Job description

Key Responsibilities

1. Customer Program Management

Act as the main point of contact for assigned customer accounts, owning execution, communication, and escalations.

Attend and lead regular customer calls and program review meetings to ensure project alignment and responsiveness.

Manage and present customer dashboards covering:

• Delivery performance
• Forecast accuracy
• Pull in orders
• Customer Commit
• PO Management
• Build readiness status

Build trust and customer confidence through responsive, transparent engagement and solution‑focused communication.

2. Revenue & Profitability Management

Manage revenue performance for assigned customer programs, including:

• Monitoring actual vs. forecasted revenue (Monthly & Quarterly) vs. budget
• Driving in getting more volumes from customers
• Tracking margin and cost variance
• Work closely with Finance, Sales, and Operations to support accurate monthly billing, revenue recognition, and commercial claims

3. Contract, RFQ & Commercial Management

Manage and review customer contracts, terms, and agreements in alignment with company capabilities and profitability goals.

Ensure timely coordination and submission of RFQs, quotes, and proposal packages.

Drive cost and commercial negotiations related to NRE, tooling, price adjustments, and scope changes.

Handle commercial claims and clarify cost deviations or quality/delivery‑related disputes.

Track and support contract renewals, addendums, and change orders.

4. Project Execution – RPM, NPI, HVM

Drive seamless execution of Rapid Prototyping, New Product Introductions (NPI), and High‑Volume Manufacturing (HVM) programs.

Ensure programs meet On‑Time Delivery (OTD) and conform to customer quality and technical requirements.

Coordinate internally with cross‑functional teams: production, engineering, supply chain, planning, quality, and logistics.

Manage kickoff meeting of NPI/RPM programs to ensure 4M readiness and all required data, including following up on FAIR reports and all related technical data submitted to customer per agreed lead time. This is to ensure NPI program is successfully completed and moving on to HVM volumes ramp plan.

5. Performance & Delivery Monitoring

Monitor and own delivery, yield, and cost KPIs for all customer programs.

Drive improvements in:

• Delivery performance (OTD ≥98%)
• Lead time adherence
• Program gross margins

Lead regular internal readiness and customer delivery meetings to review status, issues, and corrective actions.

6. Risk & Escalation Management

Identify and escalation risks proactively, with defined mitigation plans.

Lead root cause analysis and ensure corrective/preventive actions are implemented for any delivery or cost concerns.

Maintain proactive risk registers and drive continuous improvement with operations and engineering teams.

Education and Experience

Bachelor's degree/masters in Business Administration, Project Management, or related field.

Proven experience in project management or program management, with a minimum of 5 years of relevant experience.

Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.

Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse stakeholders.

Proficiency in project management tools and software, such as Microsoft Project, Asana, or JIRA.

Analytical mindset with problem‑solving skills, capable of identifying issues and proposing solutions.

Ability to work independently and collaboratively in a team environment, with a proactive and results‑oriented approach.

Knowledge of project management methodologies, processes, and best practices.

Ability to adapt to changing priorities and deadlines in a fast‑paced environment.

Strong interpersonal skills and the ability to build relationships and influence stakeholders at all levels.

Personal Qualifications

Self‑Starter, Self‑Motivated, Flexible, and Organized.

Reliable, Dependable, Honest with good integrity, Team player with positive customer‑focused attitude.

Professional demeanor, respectful to people in all situations, enjoys fast pace and rapidly changing environment, and willing to help others as needs and tasks change often.

Competitive and based on experience.

Benefits

• Flexible paid time off
• Paid medical coverage
• Employee insurance
• Employee wellness

About the Company

Ascentec Engineering Malaysia is a world‑class CNC manufacturing facility serving both international and domestic markets. Like its headquarters in Tualatin, Oregon, Ascentec Malaysia has both PCBA Tooling and Precision Machining divisions. Together, the two divisions combine to provide a stable, comprehensive, customer‑focused organization that delivers the highest quality parts, products, and services to several demanding industries. Located in Batu Kawan Industrial Park, Penang, Ascentec Malaysia is strategically positioned in one of the key manufacturing hubs in Malaysia.