Professional Service Engineer

TiDB; Malaysia; Remote; MYR 60,000 - 90,000; Full time

Job summary

A global database solution provider is seeking a skilled database technical support specialist in Malaysia. You will be responsible for leading database solutions deployment and providing ongoing technical support to clients. The ideal candidate will have at least 3 years of experience in database support, strong proficiency in relational databases (MySQL/Oracle), and excellent problem-solving skills. Join us to be part of a diverse team committed to innovation and fairness.

Qualifications

• 3 years or more of experience in database technical support or related roles.
• Proficiency in management of relational databases ([MySQL/Oracle]).
• Familiarity with Linux/Unix operating systems.

Responsibilities

• Lead the implementation and deployment of database solutions.
• Provide ongoing technical support to clients.
• Engage with clients to understand their technical requirements.
• Create comprehensive documentation to assist clients.
• Record key issues to enhance products and support experiences.

Skills

Database technical support

Problem analysis

Communication skills

Quick learning

Collaboration

Education

Bachelor's degree in computer science or related field

Tools

MySQL

Oracle

Linux/Unix

Job description

Overview

Join us as we scale our business by building on our tremendous success around the world. TiDB is a global player in the database market, offering TiDB Database and Database as a Service. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Our solutions serve large and high-growth organizations across financial services, logistics, gaming, e-commerce and software as a service. We have a strong open-source community, innovative products and an inclusive culture. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities

• Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, perform data migration, and ensure seamless integration with existing systems and applications.
• Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly.
• Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices.
• Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively.
• Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences.
• Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success.

Qualifications

• Bachelor\'s degree or higher in computer science or a related field from a nationally accredited institution
• 3 years or more of experience in database technical support or related roles
• Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus.
• Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults
• Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively
• Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team

We encourage people from underrepresented groups to apply. TiDB is committed to preventing discrimination and harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We strive to prevent other forms of inappropriate behavior and to remove barriers to success at TiDB.