Production Cum E-commerce Staff

RITELAC (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic e-commerce company based in Kuala Lumpur is looking for a candidate to assist in production activities, manage product listings, and provide customer service support. The role involves monitoring inventory levels, processing online orders, and conducting quality control checks to ensure that all products meet established standards before shipment. The ideal candidate will contribute to optimizing production efficiency and maintaining accurate records. This position offers a comprehensive benefits package including health insurance and annual leave.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Qualifications

• Experience with e-commerce platforms and online order fulfillment.
• Ability to conduct quality control checks on products.
• Familiarity with inventory management processes.

Responsibilities

• Assist in daily production activities, ensuring adherence to production schedules.
• Manage and update product listings on various e-commerce platforms.
• Monitor inventory levels and coordinate with production teams.
• Process and fulfill online orders accurately and efficiently.
• Conduct quality control checks on finished products.
• Assist in production planning and scheduling.
• Provide customer service support for inquiries and order-related issues.
• Maintain accurate records of production output and sales data.

Skills

Production activity management

Inventory monitoring

Customer service support

E-commerce platform management

Quality control procedures

Job description

Assist in daily production activities, ensuring adherence to production schedules and quality standards.

Manage and update product listings on various e-commerce platforms, including descriptions, images, and pricing.

Monitor inventory levels and coordinate with the production team to ensure timely replenishment of stock for online sales.

Process and fulfill online orders accurately and efficiently, including packaging and preparing shipments.

Conduct quality control checks on finished products to ensure they meet company standards before being shipped to customers.

Assist in production planning and scheduling to optimize efficiency and meet e-commerce order demands.

Provide customer service support for online inquiries and order-related issues, addressing concerns promptly and professionally.

Maintain accurate records of production output, inventory levels, and e-commerce sales data.

Requirement

• Assist in daily production activities, ensuring adherence to production schedules and quality standards.

• Manage and update product listings on various e-commerce platforms, including descriptions, images, and pricing.

• Monitor inventory levels and coordinate with the production team to ensure timely replenishment of stock for online sales.

• Process and fulfill online orders accurately and efficiently, including packaging and preparing shipments.

• Conduct quality control checks on finished products to ensure they meet company standards before being shipped to customers.

• Assist in production planning and scheduling to optimize efficiency and meet e-commerce order demands.

• Provide customer service support for online inquiries and order-related issues, addressing concerns promptly and professionally.

• Maintain accurate records of production output, inventory levels, and e-commerce sales data.

Responsibility

• Manage and update product listings across various e-commerce platforms, ensuring accuracy and completeness of product information, including descriptions, images, and pricing.

• Oversee inventory management processes, including tracking stock levels, conducting regular stock audits, and implementing strategies to minimize stockouts and overstock situations.

• Implement and maintain quality control procedures throughout the production and order fulfillment process, ensuring products meet established quality standards before shipment.

• Coordinate and execute order fulfillment activities, including picking, packing, and shipping orders accurately and efficiently, while adhering to specified delivery timelines.

• Assist in production planning activities, including forecasting demand, scheduling production runs, and coordinating with suppliers to ensure timely delivery of raw materials and components.

• Monitor and respond to customer inquiries and feedback received through e-commerce platforms, providing timely and accurate information and resolving any issues or complaints.

• Analyze e-commerce sales data and generate reports to identify trends, opportunities, and areas for improvement in product offerings, marketing strategies, and operational efficiency.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance