Product Technical Support

CERT Academy Sdn Bhd; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading training academy in Puchong is looking for a sales professional to provide AED services and equipment dispatch. Candidates should possess a diploma and must have at least one year of experience in sales. Excellent communication skills are essential, along with a good command of English and Bahasa Malaysia. The role includes meeting sales targets, handling customer inquiries, and ensuring high-quality service delivery. A competitive salary and performance-based bonuses are offered along with numerous employee benefits.

Benefits

Competitive Salary and Sales Commission

Employee benefits: EPF, PERKESO, Medical, Insurance

Performance Based Bonus

Company Trip / outing

Excellence Awards

Soft skill & Sales Training

Car Allowance

Flexible working arrangement

Career Progression Opportunities

Public Holidays Entitlement

Qualifications

• At least 1 year of working experience in sales or related field.
• Excellent presentation, communication & interpersonal skills.
• Good command of English and Bahasa Malaysia; Mandarin is a plus.
• Willing to travel and possess own transport and valid driving license.

Responsibilities

• Provide AED related service & Equipment Dispatch to clients.
• Follow up with existing clients to achieve KPI targets.
• Meet sales targets for AED accessory replacements and upselling.
• Handle customer complaints and ensure resolution.
• Maintain good collection payment from clients.

Skills

Product Management

Presentation

Communication

Technical Support

Troubleshooting

Product Knowledge

Problem Solving

Education

Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree

Tools

MS Office

Job description

Overview

At least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field. At least 1 Year(s) of working experience in sales or related field. Excellent presentation, communication & interpersonal skill. Good command of both written and spoken in English and Bahasa Malaysia. Mandarin will be added advantage (But not compulsory). Computer literacy with practical experience in MS Office. Willing to travel. Possess own transport (car) & valid driving license. Required skills: Product Management, Presentation, Communication, Technical Support, Troubleshooting, Product Knowledge, Problem Solving.

Highly Recommended If You Are

• Experience in corporate sales will be an extra advantage.
• Experience in installation of furniture/equipment will be an extra advantage as well.
• Possess good interpersonal skill & strong communication.
• Good appearance and presentable.

What You Will Need / Qualifications

• At least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• At least 1 Year(s) of working experience in sales or related field.
• Excellent presentation, communication & interpersonal skill.
• Good command of both written and spoken in English and Bahasa Malaysia. Mandarin will be added advantage (But not compulsory).
• Computer literacy with practical experience in MS Office.
• Willing to travel. Possess own transport (car) & valid driving license.
• Required skills: Product Management, Presentation, Communication, Technical Support, Troubleshooting, Product Knowledge, Problem Solving.

Responsibilities

• Provide AED related service & Equipment Dispatch to client (Deliver AED/AED accessories/Equipment, conduct AED briefing, conduct AED maintenance service and installation of AED).
• Follow up with existing clients and achieve the KPI targets for cold calling (leads will be provided).
• Meet the KPI targets for AED accessory replacements, maintenance, and upselling of our products and services (leads will be provided).
• Handle all AED service-related matters and ensure a high standard of work quality.
• Generate revenue and meet sales targets as per company expectations.
• Provide accurate, valid, and complete information pertaining to client queries.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintain good collection payment from client.
• Keep records of necessary customer interactions and enter all information required into the company database and official WA group chats.
• Follow communication procedures, guidelines, and policies.
• Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

Benefits

• Job Highlights
• Competitive Salary and Sales Commission.
• Employee benefits: EPF, PERKESO, Medical, Insurance, etc.
• Performance Based Bonus: twice a year (Based on sales performance)
• Company Trip / outing (in & out country), Events & CSR Program every month.
• Excellence Awards to recognize employees' performance (Best Attendance, Best Employee, Long-Service, Performance Consistency, Top Sales)
• Soft skill & Sales Training is provided for Self-Development
• Car Allowance, Gadget Allowance, Profit sharing is available for Higher Position
• Flexible working arrangement (T&C)
• Monday- Friday
• Career Progression Opportunities.
• Public Holidays Entitlement (All Federal & State Holidays)