Product Specialist

Trades Workforce Solutions; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cybersecurity firm is seeking a Product Specialist in Petaling Jaya. You'll build a strong understanding of IGA products, support pre-sales activities, and assist with product documentation. Ideal candidates have 1–3 years of experience in technical roles with a basic understanding of identity and access concepts. Competitive salary package with bonuses included.

Qualifications

• 1–3 years in a technical role like software development or cybersecurity.
• Basic understanding of identity and access concepts.
• Exposure to Active Directory / LDAP, SQL databases, and/or REST APIs is an advantage.

Responsibilities

• Build understanding of the IGA product and its workflows.
• Provide internal support on product-related questions.
• Support pre-sales activities like product demos and POCs.
• Gather customer requirements and explain product capabilities.
• Assist implementation teams with configuration and testing.

Skills

Technical role experience

Understanding of identity and access concepts

Exposure to Active Directory / LDAP

Experience with IAM / IGA products

Pre-sales/customer-facing experience

Tools

SQL

REST APIs

Job description

Job Description

Industry/ Organization Type: Cybersecurity

Position Title: Product Specialist

Working Location: Damansara Utama

Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)

Salary Package: Basic salary up to RM5,5 00 + Parking Allowance + Flexi Bonus + Variable Bonus

Duration: Permanent Role

Key Responsibilities

• Build a strong working understanding of the IGA product, including user Joiner / Mover / Leaver (JML) processes, access request and approval workflows, role and entitlement management, access reviews/certification campaigns, and reporting/audit use cases.
• Provide internal support and guidance on product‑related questions.
• Support pre‑sales activities such as product demos and walkthroughs, Proof‑of‑Concept (POC) support, and responding to technical questions from customers and partners.
• Join customer meetings when needed to help gather requirements and explain product capabilities.
• Support implementation teams with solution configuration and testing.
• Help analyse and troubleshoot functional or integration issues involving Active Directory / LDAP, databases (basic SQL), and application integrations/APIs.
• Gather feedback from customers and internal teams, and share improvement suggestions with the Product Manager.
• Assist in preparing product documentation and user guides, demo data and sample scenarios, and internal training/enablement materials.

APPLY NOW!!!

• 1–3 years of experience in a technical role (e.g., software development, system administration, application support/technical consulting, cybersecurity, or IAM).
• Basic understanding of identity and access concepts (users, roles, permissions) and workflow/approval‑based systems.
• Exposure to Active Directory / LDAP, SQL databases, and/or REST APIs is an advantage.
• Experience with IAM / IGA products (e.g., SailPoint, One Identity, Saviynt) is an advantage but not required.
• Pre‑sales/customer‑facing experience, compliance/audit exposure (e.g., ISO 27001, PDPA), or experience supporting regulated industries is a plus.