Process Executive – Voice Support - Indonesian Speaker

Cognizant Technology Solutions Limited; Kuala Lumpur; On-site; MYR 40,000 - 55,000; Full time

Job summary

A leading technology consulting firm in Kuala Lumpur is seeking a Process Executive. The role involves ensuring compliance and productivity while performing data analysis and user query resolution. The ideal candidate should have strong communication skills in English and Indonesian, and the ability to work in a fast-paced environment. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Experience in data analysis and reports is not mandatory.
• Extensive exposure to customer service is not mandatory.
• Candidate should be comfortable to work in normal working hours and overtime.

Responsibilities

• Verify and review information as per policy and guidelines.
• Analyze the data, review, moderate, and fix relevant data.
• Work collaboratively with the Team Leads.

Skills

Excellent written, reading and spoken communications skills in English and Indonesian

Ability to handle multiple tasks

Great interpersonal skills

Excellent attendance record

Excellent timekeeping

Ability to work independently

Strong keyboard and analytical skills

Customer service orientation

Job description

Job Description

Process Executive is responsible for working as operator for basic review. Associates expected to ensure compliance, 100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

Core Competencies

• Excellent written, reading & spoken communications skills in English & Indonesian language and will be preferable with understanding of local culture
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines
• Great interpersonal skills
• Excellent attendance record
• Excellent timekeeping
• Possess the ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory)
• Have extensive exposure to customer service (not mandatory)
• Set a healthy environment in the team and positive mind frame in the individual
• Ability to work in a fast-paced, constantly evolving environment
• Proven track record of exceptional performance and high productivity
• Quick learning and understanding of complex processes
• Candidate should be comfortable to work in normal working hours and work overtime
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast-paced environment with minimal supervision
• Customer service orientation and ability to work in a team
• Strong keyboard and analytical skills
• Ability to perform in adverse situations

Roles and Responsibilities

• Listing Review (Verify and review information as per policy and guidelines)
• Analyze the data, reviews, moderates and fixes relevant data, Resolves user reports and queries
• Basic Listing Review
• Listing verification. Identify spam trends and elevate to relevant teams
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses
• Work collaboratively with the Team Leads

About Cognizant

Cognizant (Nasdaq: CTSH) engineers’ modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.