Primary Banker 1, KLCC Branch

HSBC; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading global bank in Kuala Lumpur is looking for a Primary Banker 1 to join their International Wealth and Premier Banking team. This role entails acting as a Branch Ambassador, promoting digital channels, and driving revenue growth by meeting customer needs. The ideal candidate should have a minimum SPM qualification with 5 credits and at least one year of experience in retail or banking. Fluency in English and Bahasa Malaysia is required, and proficiency in Mandarin or Cantonese is an advantage.

Qualifications

• Minimum SPM qualification with 5 credits.
• At least one year working experience in retail, banking or financial industry preferred.
• Fluent in spoken English and Bahasa Malaysia.

Responsibilities

• Act as a Branch Ambassador to deliver exceptional customer experience.
• Promote digital channels and Life Sign Technology to customers.
• Generate revenue growth by meeting customer needs.

Skills

Customer handling

Problem solving

Digital tool navigation

Education

Minimum SPM qualification with 5 credits

Job description

WithinInternational Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role ofPrimary Banker 1, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities

• Act as a Branch Ambassador to deliver exceptional customer experience through identifying and fulfilling customer needs at first point of contact
• Promote digital channel and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers
• Generate revenue growth by meeting customer needs for cards, personal loan, balance build and other retail products
• Drive referrals for both Advance and Premier customer segments
• Utilise customer base to look for opportunities and drive sales
• Update customer’s information accurately in the Bank’s system
• Ensure Compliance, Audit, SOX and other regulatory requirements are met

Qualifications

• Minimum SPM qualification with 5 credits
• Candidate with at least one (1) year working experience in retail, banking or financial industry would be preferred
• Fluent in spoken English and Bahasa Malaysia; Mandarin / Cantonese is an added advantage
• Strong customer handling and problem solving skills
• Ability to navigate and use tablet and other digital tools