Primary Banker 1, Damansara Utama Branch

HSBC; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global bank in Malaysia is seeking an enthusiastic Primary Banker 1 to join their Wealth and Personal Banking team. In this role, you will deliver exceptional customer experiences by identifying and fulfilling customer needs, promoting digital channels, and driving revenue growth through retail products. This position offers opportunities for professional development and success in a dynamic banking environment.

Responsibilities

• Act as a Branch Ambassador to deliver exceptional customer experience.
• Promote digital channel and Life Sign Technology.
• Generate revenue growth by meeting customer needs for retail products.
• Drive referrals for Advance and Premier customer segments.
• Utilise customer base to look for opportunities and drive sales.
• Update customer’s information accurately in the Bank’s system.
• Ensure Compliance, Audit, SOX and other regulatory requirements are met.

Job description

Overview

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Primary Banker 1 working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities

1. Act as a Branch Ambassador to deliver exceptional customer experience through identifying and fulfilling customer needs at first point of contact
2. Promote digital channel and Life Sign Technology to New to Bank (NTB) or Existing to Bank (ETB) customers
3. Generate revenue growth by meeting customer needs for cards, personal loan, balance build and other retail products
4. Drive referrals for both Advance and Premier customer segments
5. Utilise customer base to look for opportunities and drive sales
6. Update customer’s information accurately in the Bank’s system
7. Ensure Compliance, Audit, SOX and other regulatory requirements are met