Premier Residence Concierge & Guest Services

Marriott Hotels Resorts; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel company in Malaysia, Penang, is seeking a dedicated Customer Service Representative to respond to guest requests and ensure satisfaction. Responsibilities include making arrangements for services, assisting with special requests, and maintaining professional relationships while adhering to quality standards. Candidates should have a high school diploma and at least one year of related experience. This role demands strong communication skills and attention to detail, ensuring an exceptional experience for guests.

Qualifications

• Must demonstrate excellent customer service skills.
• Effective communication abilities are essential.
• Previous experience in a hospitality-related role is preferred.

Responsibilities

• Respond to owner and guest requests for information and services.
• Assist with scheduling and requests for transportation.
• Maintain confidentiality and protect company assets.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel company in Malaysia, Penang, is seeking a dedicated Customer Service Representative to respond to guest requests and ensure satisfaction. Responsibilities include making arrangements for services, assisting with special requests, and maintaining professional relationships while adhering to quality standards. Candidates should have a high school diploma and at least one year of related experience. This role demands strong communication skills and attention to detail, ensuring an exceptional experience for guests.