Policy Administration Associate

QBE Insurance; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global insurance company located in Selangor, Malaysia, is seeking a dedicated Policy Administrator. In this role, you will provide essential documentation support across various insurance lines, ensuring accurate data entry and effective communication with stakeholders. The ideal candidate has over 3 years of experience in policy administration, is skilled in MS Excel and Word, and is an effective team player. Enjoy a flexible working environment and a comprehensive benefits package, including medical coverage and additional leave days.

Benefits

Flex and hybrid working options

Medical benefits

Paternity leaves matching with maternity leave

Internal Appreciation program

Well-being programs

Access to online learning via LinkedIn Learning

Qualifications

• 3+ years of Policy Administration experience.
• Proficient in computer including MS Excel and Word.
• Good knowledge of policy administration duties in the insurance field.

Responsibilities

• Provide policy documentation support for all lines of businesses.
• Maintain product, system and process knowledge.
• Ensure timely communication with stakeholders regarding queries.
• Process insurance policy quotations, new business, and renewals.

Skills

Analytical Thinking

Critical Thinking

Data Entry

Insurance Processing

Stakeholder Management

Risk Management

Tools

MS Excel

MS Word

Job description

Overview

Responsible for providing policy documentation support for all lines of businesses, including data entry, administrative duties and ad-hoc support to the team.

Your New Role

• Maintain product, system and process knowledge.
• Attend relevant product and skill courses and passing on relevant points to other staff.
• Ensure timely communication with relevant stakeholders in respect to processing queries.
• Develop good working relationships with all internal customers and stakeholders.
• Processing insurance policy quotations, new business, renewals.
• Complete other administrative duties as required including handling mail, etc.
• Maintain data in relevant computer systems and other databases.

Primary Details

Time Type: Full time

Worker Type: Employee

About You

• 3+ years of Policy Administration experience.
• Proficient in computer including MS Excel, Word
• Good administrative mind-set with a team-player attitude.
• Good knowledge of policy administration duties in the insurance field.

About QBE

What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia's operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact - climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program
• Join us and enjoy a work environment that values your well-being and personal growth!

Join us now, so you can be part of our success - and we can be part of yours. Your career at QBE - Let's make it happen.

Skills

Skills: Analytical Thinking, Critical Thinking, Data Entry, Insurance Processing, Insurance Underwriting, Intentional collaboration, Managing performance, Policy Analysis, Policy Management, Pricing Strategies, Prioritization, Regulatory Compliance, Risk Assessments, Risk Management, Stakeholder Management

Application Close Date: 27/02/2026 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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