Policy Administration Assistant (Bayan Lepas, Penang)

Integrated Health Plans; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare solutions provider in Penang is seeking a professional to analyze organizational processes, manage client implementations, and gather IT project requirements. The role requires at least a diploma in computer science/IT and 3 years of relevant experience. Candidates should be fluent in English, possess strong communication skills, and be proficient in Microsoft Office. The position offers opportunities to excel in a dynamic environment.

Qualifications

• At least 3 years of relevant experience in IT or related field.
• Fluent in English, able to converse effectively.
• Able to work independently with minimal supervision.

Responsibilities

• Analyze organization processes and design efficient systems.
• Manage new client implementations and ongoing support.
• Gather IT requirements and translate for development.

Skills

Effective communication skills

Team player

Proficient in Microsoft Office

Ability to handle big data in Excel

Education

Diploma in computer science/IT

Job description

Responsibilities

• Analyse an organization and design its processes and systems
• Assessing the business model and its integration with technology
• Access current state, identify customer requirements and define the future state and/or business solution
• New client implementation
• Servicing administration include preparation of reports, system setups, etc,
• Defines project requirements by identifying project milestones, phases and elements
• Create direct channels of communication to software and application developers
• Maintaining user documentation, including training users and effectively communicating them to the relevant stakeholders
• Maintain an outstanding relationship with clients and internal teams
• Gather IT system/project requirements from end-users and translate them for Software Development team
• Monitor IT project from inception till completion/handover
• Ensure all project milestones are met/exceeded
• Ensure that system setups/renewals are completed within timelines agreed with clients so as not to disrupt service deliverables
• Work closely with team members to achieve the internal and external turnaround time expectations while ensuring accuracy is maintained.

Requirements

• At least a Diploma in computer science/IT or related certifications
• At least 3 years of relevant experience
• Passion for service and strong team player
• Able to work independently under minimal supervision
• Converse fluently in English
• Possess effective communication and interpersonal skills
• Proficient in Microsoft Office (MS Words/ MS Excel)
• Diligent, able to multi-task and a strong sense of accountability
• Comfortable to handle big data set in excel