Player Support Executive

Side; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic customer support company in Kuala Lumpur seeks a bilingual Customer Support Specialist fluent in English and Mandarin. Responsibilities include handling customer inquiries via social media and email while resolving technical issues. Candidates should show a passion for gaming, strong analytical skills, and experience in customer service is a plus. The role requires working on weekends and public holidays, and offers benefits such as medical reimbursement and transport allowance.

Benefits

Medical Reimbursement

Transport allowance

Qualifications

• Excellent command of English or Mandarin.
• Ability to work weekends and public holidays.
• Strong written and verbal communication skills.

Responsibilities

• Provide customer support via email, chat, and social media.
• Identify and resolve technical issues.
• Escalate real-time problems to the supervisor.
• Translate between Mandarin and English.

Skills

Fluent English

Fluent Mandarin

Customer service skills

Analytical skills

Gaming knowledge

Job description

Responsibilities

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer's computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in English or Chinese.

Requirements

• English (fluent), or Mandarin (fluent, native).
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience.

Benefits

Medical Reimbursement, transport allowance.