Planner - Customer Order

Robert Bosch Group; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology and services provider is seeking a candidate to manage customer order fulfillment and improve inventory control in Penang. The ideal candidate will have a degree and a minimum of 3 years of related experience. Responsibilities include liaising with customers, tracking order demands, and leading supply validation sessions. Strong communication, analytical problem-solving skills, and independent working ability are essential. The position offers an opportunity to work in a dynamic environment focused on continuous improvement.

Qualifications

• Minimum 3 years related working experience.
• Ability to communicate across all management levels.
• Flexibility to take on ad-hoc assignments.

Responsibilities

• Liaise with customers on orders fulfillment.
• Track and analyze customer demand trends.
• Set priorities in sales orders.
• Monitor forecast and order loading for products.

Skills

Communication skills

Analytical skills

Problem-solving

Interpersonal skills

Education

Degree in any discipline

Job description

Company Description

Bosch has been present in Malaysia since 1923, represented by Robert Bosch Sdn Bhd, with offices located in Selangor and Penang. In Malaysia, Bosch has diversified businesses in Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. The company has three manufacturing plants in Penang providing Car Multimedia, Power Tools and Automotive Steering systems. In 2017, Malaysia contributed sales of RM 615 million (127 million euro) and employed more than 2,800 associates.

Job Description

• Liaise with customers on orders fulfillment with effective coordination internally in addressing issue.
• Track and analyze customer demand trend and forecast accuracy for inventory control.
• Validate forecast with respective BU against RPP/CAPL.
• Maintain proper record on relevant data or system set-up.
• Prepare and share weekly order list.
• Track and report the daily schedule vs. production actual output.
• Track and monitor daily service level (SL1) early warning report & LT01.
• Set priorities in sales orders and work closely with logistic department on urgent FG shipments.
• Arrange and lead Supply Validation (SV) Meeting with BU to review mid/long term RPP vs customer forecast.
• Work closely with other functional team and review opportunities for continuous improvement and business improvements.
• Support and prepare management reports (including BPS related) as and when necessary.
• Work closely with logistic team on shipment arrangement.
• Support quarterly CAPL analysis activity.
• Engage and work with project team on new project ramp up, master data set up in system.
• Monitor forecast and order loading for product under ramp down or phase out plan.
• Any other duties assigned by the immediate superior from time to time.

Qualifications

• Degree in any discipline with minimum 3 years related working experience.
• Good communication and interpersonal skills.
• Good analytical skills.
• Problem solving is essential.
• Meticulous, result oriented, motivated
• Ability to communicate to all levels of management, and cross functionally with business partners is essential.
• Be flexible to take on ad-hoc assignment or project as necessary.
• Understands impact and consequences of own actions.
• Able to work independently with minimum supervision.

Additional Information

Responsible for customer order management and fulfillment for respective Value Stream.