Personal Banker Mortgage

RHB Bank; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a motivated individual to drive mortgage loan sales by achieving personal targets while delivering exceptional customer service. The ideal candidate will need to maintain an MRTA penetration rate of 80% through proactive engagement and relationship-building with stakeholders including developers and agents. This role offers opportunities for career growth and performance-based rewards in a dynamic, high-performing team environment.

Benefits

Attractive incentive scheme

Continuous learning and development support

Career growth opportunities

Qualifications

• Achieve assigned personal sales targets for mortgage loans.
• Maintain an MRTA penetration rate of 80%.
• Deliver a minimum monthly sales productivity of RM2.5 million.

Responsibilities

• Build relationships with developers, lawyers, valuers, and real estate agents.
• Identify new market opportunities.
• Ensure compliance with regulatory requirements.

Skills

Sales ability

Customer service

Relationship building

Compliance knowledge

Job description

Drive the acquisition of new mortgage loans by achieving personal sales targets and delivering outstanding customer service. You will play a key role in helping customers realize their homeownership goals while cross-sellingMRTAproducts to achieve the required penetration rate.

Key Responsibilities

• Achieve assigned personal sales targets for mortgage loans.
• Attain and maintain a minimumMRTA penetration rate of 80%through proactive cross-selling and customer engagement.

2. Sales Productivity & Business Development

• Deliver a minimum monthly sales productivity ofRM2.5 millionin mortgage loans.
• Build and sustain strong business relationships with key stakeholders, includingdevelopers, lawyers, valuers, and real estate agents, to drive continuous business opportunities.
• Identify new market opportunities and develop effective sales strategies to expand the customer base.

3. Compliance & Risk Management

• Ensure full compliance with all internal policies, external regulatory requirements, and credit and service standards.
• Exercise due diligence in allKnow Your Customer (KYC)andAnti-Money Laundering (AML)processes, including account openings, verification of documents, and reporting of suspicious transactions.
• Maintain data accuracy and ensure all customer income documents are properly verified and original-sighted.
• Conduct thorough face-to-face interviews with customers to ensure authenticity and understanding of loan requirements.

Why Join Us

• Opportunity togrow your careerin the mortgage and retail banking industry.
• Attractiveincentive schemeand performance-based rewards.
• Continuouslearning and development supportthrough structured training programs.
• Be part of adynamic, high-performing teamthat values professionalism, collaboration, and excellence