People Services Specialist, Rewards & Mobility

DFI Retail Group – All Market; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail group is seeking a People Services Specialist, Rewards & Mobility in Malaysia. The successful candidate will execute HR operations related to compensation, benefits, and mobility services, ensuring timely and compliant service delivery. Candidates should have a Diploma or Bachelor’s degree in HR or related fields and 1-2 years of HR operations experience. Strong communication skills and attention to detail are essential. This role is a key contributor to a positive employee experience.

Qualifications

• 1-2 years of experience in HR operations, preferably in rewards or mobility.
• Ability to handle confidential information.
• Experience in a shared services environment is a plus.

Responsibilities

• Execute day-to-day operational tasks related to compensation and benefits.
• Support relocation logistics and visa/work pass applications.
• Respond to employee queries related to rewards and mobility.

Skills

HR operations

Attention to detail

Good communication skills

Interpersonal skills

Ability to manage multiple priorities

Education

Diploma or Bachelor’s degree in Human Resources or related field

Tools

HRIS systems (e.g., SAP SuccessFactors, Workday)

Job description

People Services Specialist, Rewards & Mobility

At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong.

DFI Retail Group is a member of the Jardine Matheson Group.

Location: Kuala Lumpur City Centre, Kuala Lumpur, MY

Role

People Services Specialist, Rewards & Mobility Delivery, is responsible for executing day-to-day operational tasks related to compensation, benefits, and mobility services.

This role supports the delivery of accurate, timely, and compliant services to employees and managers across DFI business units, contributing to a positive employee experience and operational excellence within the People Services (PS) Hub.

Rewards Operations

• Support benefits administration including claims processing, renewals, and employee queries
• Ensure data accuracy and timely updates in HR systems and to benefits providers
• Administer pension schemes and track late and/or missing enrollment
• Assist in the preparation and execution of annual compensation cycles

Mobility Operations

• Support relocation logistics, assignment documentation, and visa/work pass applications
• Coordinate with external vendors for mobility-related services
• Maintain accurate records of mobility cases and ensure compliance with policies
• Ensure compliance with mobility policies and legal requirements

Service Delivery & Support

• Respond to employee and manager queries related to rewards and mobility in a timely and professional manner
• Escalate complex issues to the Senior Specialist or Manager as needed
• Ensure service requests are processed in line with SLAs and quality standards
• Contribute to knowledge articles, FAQs, and SOP documentation

Process Improvement & Collaboration

• Maintain and update SOPs, checklists, and knowledge articles
• Participate in process improvement initiatives and team meetings
• Support internal audits and compliance checks by providing accurate documentation

About You

• Diploma or Bachelor’s degree in Human Resources, Business Administration, or related field
• 1–2 years of experience in HR operations, preferably in rewards or mobility
• Familiarity with HRIS systems (e.g., SAP SuccessFactors, Workday) is an advantage
• Strong attention to detail and ability to handle confidential information
• Good communication and interpersonal skills
• Experience in a shared services environment is a plus
• Ability to manage multiple priorities and drive continuous improvement initiatives

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?