People Operations Specialist - KL

Wise Payments; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is looking for a People Support role in Kuala Lumpur. This position will manage onboarding and offboarding processes, enhance employee experiences, and collaborate on key projects. Candidates should possess 2-4 years of HR experience, knowledge of Malaysian employment law, and strong communication skills. The role offers a salary between MYR 5,900 and MYR 7,300, plus RSUs, in a diverse and inclusive working environment.

Benefits

RSUs

Diverse and inclusive environment

Qualifications

• 2-4 years of experience in end-to-end employee lifecycle processes.
• Strong English communication skills; additional languages are a plus.
• Ability to work with minimal supervision, especially in a fast-paced environment.

Responsibilities

• Manage onboarding processes for new Wisers to ensure smooth transitions.
• Handle administrative tasks for onboarding and offboarding Wisers.
• Collaborate on improvement initiatives for the Wiser experience.

Skills

HR experience

Knowledge of Malaysian employment law

Adaptability

Focus on customer experience

Technological affinity

Collaboration skills

Problem-solving

Attention to detail

Job description

Overview

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

Job Description

At an exciting time of ambitious growth in our Kuala Lumpur office, your role of People Support in the People Operations team will play a key part in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise.

You’re someone who’ll keep us on track and compliant, ensuring our operational engine ticks along nicely, but you’re also inquisitive and hungry for new ways we can handle, process, and improve the Wiser journey and experience… It's that inclusive growth mindset which is key to the success of our team.

You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our offering, while ensuring the Wiser experience remains the same around the world.

Responsibilities

Onboarding support

• Manage the administrative process of onboarding new joiners, ensuring that the Wiser journey is as smooth as possible with everyone involved kept in the loop.
• Coordinate adaptable onboarding plans in partnership with hiring Leads, and collaborate on future changes that align to Wise’s way of working.
• Manage the relocation process for new joiners, ensuring all logistics and documentation requirements are handled smoothly.
• Participate with other members of our wider People team in facilitating new joiner engagement & networking.
• Run local onboarding sessions, sharing relevant new joiner information for that first week (e.g. joiners, benefits, etc.).
• Ensure our onboarding session deck is informative, engaging and updated.
• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way.
• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience.
• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed.
• Process all Workday actions in relation to the Wiser lifecycle.
• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly.
• Oversee our immigration processes to maintain compliant operations.
• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed.
• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc).
• Produce any required employment documentation (e.g. reference letters, contract changes, etc).
• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required.

Offboarding support

• Handle all last day administration for our leaving and relocating Wisers, working closely with our Workplace, UT and People Services teams to complete all offboarding steps.

Qualifications

A bit about you: You are a Malaysian Citizen. Please note that we are unable to support the hiring of Malaysian Permanent Residents/ any Employment Visa holders (including Spouse Visa holders).

• Previous and demonstrable experience in a junior HR role and ready to take your existing experience to the next level.
• Early-stage knowledge of Malaysian employment law and working practices.
• Adaptable and solution-focused approach.
• Understand that your work impacts our Wisers and has the best Wiser experience at the front and center of what you do. It’s not about us, it’s our Wisers.
• Strive in developing processes that are convenient, transparent and easy to remember for our Wisers.
• Love new technology and have the desire to improve the process by automation.
• Humble, self-aware and trustworthy. You can collaborate well within your team as well as cross-teams.

Key Qualities

• Between 2-4 years of experience working on end-to-end employee lifecycle processes.
• Strong English (written and verbal). Additional languages are a plus point.
• We are looking for someone who will live the Wise values, in particular “We get it done” and “Customer>Team>Ego”.
• Keen to improve processes and challenge the way we do things for the better.
• Love using data to solve problems.
• We are looking for someone who can work with minimal supervision as your core team will be based in Singapore.

Who would thrive in this role? You enjoy being in an environment that constantly evolves and is fast-paced. You like to solve problems and implement solutions. You don’t mind mundane tasks but still enjoy a challenge every now and then.

Additional Information

Salary: MYR 5,900 to MYR 7,300 + RSUs.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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