People Investigator

HSBC; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading banking institution in Kuala Lumpur seeks a skilled People Investigator to manage sensitive employee conduct investigations. The role involves conducting thorough investigations, ensuring compliance with labor laws, and collaborating with HR and compliance teams. Ideal candidates will possess strong analytical skills and a background in HR. This position offers a competitive salary and the chance to make a significant impact within the organization.

Qualifications

• Proven experience in conducting workplace investigations.
• Knowledge of local labor laws and relevant company policies.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Conduct thorough investigations into employee misconduct and grievances.
• Maintain confidentiality and integrity throughout all investigations.
• Collaborate with HR and compliance teams to ensure adherence to policies.

Skills

Investigation skills

Understanding of labor laws

Analytical skills

Education

Bachelor's degree in Human Resources or related field

Job description

Some Careers grow faster than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

Department Overview:

The People Investigation (PI) team is part of the People Solutions and Advice (HRA) function. We are seeking a skilled People Investigator to manage and resolve sensitive employee conduct, grievance, and workplace behavior matters across the infrastructure region.

What you’ll do:

1. Conduct thorough and fair investigations into allegations of misconduct, grievances, harassment, discrimination, retaliation, policy violations, and other employee behavior concerns.
2. Support disciplinary and appeal processes by providing objective findings and recommendations.
3. Ensure compliance with company policies, local labor laws, and global standards throughout investigations.
4. Manage the full case lifecycle—intake, planning, fact-finding, documentation, outcome recommendation, and closure.
5. Maintain the quality, integrity, timeliness, and confidentiality of investigations.
6. Partner with stakeholders such as HR/HRA/PI teams, Legal, HRBPs, Compliance, and business leaders to handle cases consistently.
7. Support disciplinary decision-making with objective findings and recommendations.
8. Manage appeal processes by reviewing grounds and advising on resolutions.
9. Analyze case data to identify trends, risks, and recommend preventive measures and policy updates.
10. Keep detailed investigation documentation to audit standards and ensure legal and internal compliance.
11. Provide training to junior investigators, managers, and employees on investigation protocols and respectful workplace behavior, as needed.