Penang Telesales Pro: Engage, Convert & Grow

D3 Innovation (M) Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Penang is seeking a customer service representative. This full-time role involves handling customer enquiries, making cold calls, and engaging with prospects through social media and LinkedIn. Ideal candidates should have strong English communication skills, experience in telesales or customer service, and the ability to work independently as well as part of a team. The position aims to deliver excellent service quality to achieve customer satisfaction.

Qualifications

• 1 year of experience in telesales or customer service preferred.
• Strong communication skills, both spoken and written.
• Able to effectively engage with clients over the phone or online.

Responsibilities

• Responding to customer enquiries efficiently and professionally.
• Making cold calls and presenting services to potential clients.
• Using LinkedIn and social media to engage with prospects.
• Maintaining positive and professional customer interactions.
• Managing customer data and feedback accurately in the system.
• Resolving customer issues promptly by following processes.
• Providing insights to improve services based on customer feedback.
• Achieving customer satisfaction and company goals.
• Analyzing and solving problems accurately.
• Adapting to changes in a fast-paced environment.
• Following up on customer requests to maintain relationships.

Skills

Strong English communication skills

Confident and persuasive in building rapport

Experience in telesales or customer service

Familiarity with LinkedIn and CRM systems

Problem-solving skills with a positive mindset

Ability to work independently and in a team

Adaptability in a dynamic work environment

Education

Diploma or Bachelor's Degree

Job description

A technology solutions provider in Penang is seeking a customer service representative. This full-time role involves handling customer enquiries, making cold calls, and engaging with prospects through social media and LinkedIn. Ideal candidates should have strong English communication skills, experience in telesales or customer service, and the ability to work independently as well as part of a team. The position aims to deliver excellent service quality to achieve customer satisfaction.