Payment Operations Lead: Onboard & Deploy POS

EPOS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A digital payment solutions provider in Kuala Lumpur is seeking a Payment Operations Executive/Senior Executive to lead merchant onboarding and device deployment. The ideal candidate has 2-3 years of relevant experience, especially in POS or payment terminals, and strong leadership skills. This role involves ensuring smooth operations and enhancing customer satisfaction through effective support and reporting. Join a dynamic team focused on seamless operational workflows.

Qualifications

• 2-3 years of experience in customer service, operations, or deployment.
• Experience in POS, payment terminals, or IT hardware deployment is a strong plus.

Responsibilities

• Oversee merchant onboarding, device configuration, and site installations.
• Act as the escalation point for complex customer issues.
• Prepare weekly and monthly reports on deployment status and team performance.

Skills

Customer service

Operations management

Problem-solving

Leadership

Communication

Education

Diploma/Degree in Business, Operations, IT, or related fields

Tools

POS systems

Payment terminals

Job description

A digital payment solutions provider in Kuala Lumpur is seeking a Payment Operations Executive/Senior Executive to lead merchant onboarding and device deployment. The ideal candidate has 2-3 years of relevant experience, especially in POS or payment terminals, and strong leadership skills. This role involves ensuring smooth operations and enhancing customer satisfaction through effective support and reporting. Join a dynamic team focused on seamless operational workflows.