PATIENT ENGAGEMENT & COMMUNICATIONS EXECUTIVE

International Specialist Eye Centre Isec; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare organization in Kuala Lumpur is seeking a Patient Engagement & Communications Executive. This role is vital for facilitating communication between patients and teams, promoting health services, and managing social media engagement. Ideal candidates will have a background in healthcare administration or communications, and possess strong communication skills alongside a patient-centered mindset. Join us in enhancing patient experiences through effective communication and marketing strategies.

Qualifications

• Strong verbal and written communication skills with a positive attitude.
• Ability to manage social media communications professionally.
• Familiarity with basic digital marketing principles.

Responsibilities

• Act as a point of contact for patient enquiries and feedback.
• Assist marketing team in promoting health services and events.
• Manage patient-facing social media communications and campaigns.

Skills

Strong verbal and written communication skills

Familiarity with social media platforms

Excellent interpersonal skills

Education

Background in healthcare administration or related field

Job description

PATIENT ENGAGEMENT & COMMUNICATIONS EXECUTIVE

Responsibilities:

• Act as a point of contact for patient enquiries, feedback, and coordination
• Facilitate clear communication between patients and clinical or administrative teams
• Support patient education and service navigation

Communications & Marketing Support

• Assist the marketing team in promoting health services, facilities, and events
• Support content creation for social media, website, and patient communications
• Ensure messaging aligns with organisational brand and healthcare standards

Social Media & Digital Engagement

• Manage and respond to patient‑facing social media communications professionally
• Assist in planning and executing social media campaigns
• Monitor online engagement and feedback to improve patient experience
• Assist in Brand promotion in the health tourism delegation/exhibition domestically and internationally

Requirements

• Background in healthcare administration, communications, marketing, or related field
• Strong verbal and written communication skills, pleasant disposition, and positive attitude with excellent interpersonal skills
• Familiarity with social media platforms and basic digital marketing principles
• Patient‑centred mindset with professionalism and empathy